Duty Manager

About our role

Based along the pristine coastline of Te Arai, our Duty Manager will work seamlessly with our Guest Services & Hospitality Manager to ensure our team provide a world class experience for members and guests.

Key responsibilities will include:

• Supervise daily shifts in the Front Office, ensuring all team members adhere to standard operating procedures
• Check-in guests, handle their requests and taking reservations
• Reconcile accounts, process invoices and reports at end of day
• Ensure safety and security of guests
• Respond to guest complaints, requests, and emergencies in the absence of the Guest Services & Hospitality Manager

About you

Key experience and attributes that will contribute to your success include:

• A minimum of three years’ experience in the high-end, luxury service industry (preferably hotel/guest services experience)
• Relevant supervisory experience
• Intermediate level of computer literacy – Microsoft Word, Excel, Outlook
• Experience with accounting and facilities management software
• Proficient in the use of Microsoft Office
• Excellent organisational and time management skills
• Excellent written and verbal communication and interpersonal communication skills
• Superb guest service and teamwork
• Vibrancy and the ability to have fun, while still maintaining professionalism and working hard
• Ability to analyse and solve problems; efficiently handle multiple duties under pressure with minimal supervision
• A positive, “can-do” attitude, and a hands-on operator who is proactive, reliable and hardworking
• Thorough knowledge and understanding of the travel and hospitality industry
• Full understanding of required sequence and standards for a high-end operation
• Ability to work flexible hours as required including nights/weekends
• Drivers Licence

Why join us?

• Become a part of our family! We have a team of passionate hospitality professionals from around the world working towards the same goal, creating the best guest experience
• We focus on a work-life balance so that you can make the most of your experience
• Staff discount
• One of NZ’s latest luxury golf resorts that is surrounded by picturesque views and white sand beaches

How to apply

Te Arai Links is set to become one of the World’s pinnacle golf and resort destinations, we invite skilled and passionate individuals to join us for our journey.

To apply send a copy of your CV and covering letter via SEEK.

Please note our role will cover a minimum of 45 hours per week.