You open a messy spreadsheet and your first instinct is to start sorting it out, not send an email asking what to do with it. You document things as a reflex. You work through complexity like it personally offended you, and you do not stop until the thing is done, validated, and written up so the next person never has to ask a single question.
If that sounds like you, keep reading.
Admin Army builds and runs finance functions. Payroll, operational finance, accounting practice support. The Projects Team is the sharp end: we configure platforms, migrate payroll data, run parallel pay runs, field the weird helpdesk queries, and get clients live. Employment Hero is the primary platform. It is not the only one.
This role is new. We built the structure. You get to make it yours.
The work
Configure payroll and HR platforms for new clients. Employee data migration, leave balance transfers, deductions, allowances, system setup. The full build. Run parallel pay runs, find the discrepancies, fix them. Work directly with client payroll contacts to gather data, clarify what they actually need, and keep your workstreams moving without someone standing behind you.
Field helpdesk queries from clients and their teams. Troubleshoot the configuration issues. Investigate the odd platform behaviour that does not match the documentation. Provide clear, actionable guidance. Hold the support boundary: we show clients how. We do not log in and do it for them.
Document everything. Implementation SOPs, handover guides, process notes, the configuration decision you made at 3pm on a Tuesday that will matter six months from now. If you do something twice and there is no written process for it, you write one. That is not a nice-to-have. That is how the team scales without things falling apart.
You report to the Project Manager. You work alongside the Project Administrator and the wider crew. You pull in technical payroll expertise when you need it rather than pretending you do not.
How we work
The entire team is remote. We communicate async over Teams throughout the day, messages and calls, and the team gets together in person once a year. Standard hours are Monday to Friday, 9 to 5. We have clients in Australia, so occasionally you will need to flex into the late afternoon for AU crossover. In return, if you need to duck out for a doctor’s appointment, you book it in and get on with your life. It runs on good communication, not clock-watching.
What we need
- Advanced Excel. Real advanced. Lookups, pivots, data validation, cleaning datasets that look like someone sneezed into a CSV. You have used Excel to solve problems, not fill in templates.
- A methodical brain. You break complex work into steps, track your progress, and close things out rather than leaving them 80% done with a sticky note that says “come back to this.”
- Strong written communication. Your documentation is clear, specific, and usable by someone who has never met you.
- Comfort with clients. You can explain a platform process to someone who is not technical without making them feel stupid, hold a helpdesk conversation with patience, and manage expectations when something is going to take longer than everyone hoped.
- You ask for help when you need it. No one expects you to know everything. The team expects honesty over guesswork.
Desirable, not required
- Employment Hero experience (HR, Payroll, or both).
- Payroll knowledge in NZ or AU.
- Previous SaaS implementation or system migration work.
What actually matters
The right wiring matters more than the right CV. We will train you on the platforms. We will build your payroll knowledge. What we cannot train is the instinct to take ownership, work through problems methodically, and write things down without being asked.
If you have read this far and thought “that is exactly how my brain works,” we want to hear from you.
What you get
This is a fully remote, work-from-home role. We supply your laptop, screens, and accessories, and reimburse 50% of your home internet. No commute, no hot desk, no fighting over the good chair.
A permanent, full-time position with clear ownership inside a team that knows what it’s delivering Direct access to the management team for coaching, feedback, and development. Training and certification on the platforms the team delivers on. Professional development supported where it makes commercial sense for you and the business. A 30+ strong crew across New Zealand, Fiji, and India who hold each other to account. And a new role with genuine scope to shape how it runs.
To apply
CV and a short note telling us why this role fits. Skip the cover letter template. Tell us: if you had a superpower, what would it be and why?
Ours is finding the one cell in a 10,000-row spreadsheet that’s breaking everything. At 4:57pm. On a Friday.
