Support Analyst – New Zealand

Summary:

We are seeking a motivated Support Analyst to join our engineering team in Petone, Wellington. This permanent, full-time role is ideal for entry-level candidates looking to kick-start their career in a dynamic environment. The Support Analyst will play a crucial role in providing technical assistance and support to our clients, ensuring the smooth operation of engineering solutions and contributing to overall customer satisfaction.

Responsibilities:

• Provide first-line technical support to clients via phone, email, and in-person.
• Diagnose and resolve technical issues related to engineering software and hardware.
• Assist in the installation and configuration of engineering systems and applications.
• Document support requests and resolutions in the ticketing system.
• Collaborate with engineering teams to identify and implement improvements.
• Conduct user training sessions to enhance client understanding of systems.
• Maintain up-to-date knowledge of industry trends and technologies.

Qualifications:

• Bachelor’s degree in Engineering, Information Technology, or a related field (or equivalent experience).
• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a team environment.
• Basic understanding of engineering principles and software applications.
• Familiarity with ticketing systems and customer support processes is an advantage.