About us
SATO New Zealand Ltd is a pioneer in the Automatic Identification and Data Collection (AIDC) industry and a leader in barcode printing and labelling.
With a state-of-the-art label manufacturing plant and a team of highly skilled professionals, we deliver premium, customised labelling solutions to the NZ market.
We service customers nationwide and are focused on providing quality products and solutions to the Food & Beverage, Healthcare, Manufacturing, Transport & Logistics, Retail sectors.
Based on the North Shore, we are seeking a dedicated, passionate, people centric person to join our Customer Success Team.
Manage a large volume of inbound calls, and emails efficiently and accurately.
Key Responsibilities
- Be the ‘face’ of the company by answering incoming sales related calls and facilitating customer walk in’s.
- Engage with customers in an inviting, friendly, and professional manner to deliver exceptional sales experiences
- Primary point of contact for customer orders and processing into the system
- Manage a large volume of inbound calls, emails, and chats with knowledge and efficiency
- Respond quickly, professionally, and accurately to customer enquiries regarding quotes, order status, complaints, returns, and warranties
- Upselling or cross-selling products and services
- Build expert, dynamic knowledge of the company’s products, services and solutions
- Liaise and communicate internally with Sales, Production, Professional Services, Finance and Warehouse teams.
- Prepare reports and statistical information, and undertake tasks as required by the Customer Success Team Leader and National Sales Manager.
Competence
- The ability to work as a team player, working with a wide variety of people and situations whilst remaining professional and outcome focused.
- The ability to work independently and to communicate clearly with clients, team members and colleagues
- Attention to detail and the ability to follow up targets and deadlines to achieve outcomes.
- Initiative in improving our processes and procedures.
- Excellent abilities in priority setting and time management under pressure to achieve deadlines and commitments.
- Technical attitude to understand solutions and hardware.
Qualifications and Experience
- Demonstrable experience in customer service, or similar sales roles
- Excellent written and verbal communication skills
- Strong practical experience with Microsoft Software Suite (Word, Excel, PowerPoint & MS Teams) and ERP systems.
- Label industry or manufacturing background is an advantage.
Personal Qualities
- Highly developed inter-personal, negotiation and communication skills.
- Engaging and motivational personality.
- Ability to prioritise workload.
- Presentable, outgoing, pleasant personality.
- Competitive salary and achievable commission incentive.
- A team player, but with the ability to work unsupervised.
- Well organised with a good work ethic.
- An ability to adapt to change and adjust priorities.
- Willing to go the extra mile for customers and colleagues.
- Willing to promote and uphold the company values and morals.
Benefits
- Competitive salary and achievable commission incentive
- Free Parking
- Medical benefits
