Food Expeditor

Food Expeditor (Expo) – Job Description

The Terrace & Essence | ROKI Collection Queenstown

A Food Expeditor is a key link between the kitchen and front-of-house teams, ensuring seamless communication and coordination so that every dish is delivered accurately, beautifully presented, and in a timely manner. This role is central to maintaining service flow, quality control, and the overall guest experience within a fast-paced, luxury dining environment.

Key Responsibilities

• Oversee and coordinate all food orders at the kitchen pass during service.
• Check dishes for accuracy, quality, temperature, and presentation before they leave the kitchen.
• Ensure all orders are complete, correctly plated, and match the kitchen tickets.
• Prioritise and organise dishes to ensure efficient and timely service delivery.
• Communicate clearly and confidently between chefs and front-of-house staff regarding orders, table numbers, dietary requirements, and special requests.
• Monitor ticket times and proactively assist in resolving any delays or service bottlenecks.
• Ensure dishes are served in the correct sequence and reach the appropriate tables without delay.
• Support smooth coordination between The Terrace and Essence during service periods.
• Maintain cleanliness, organisation, and hygiene standards at the pass and service areas.
• Assist with food running and service support during peak periods.
• Uphold all food safety, allergen, and hygiene procedures at all times.
• Contribute to a calm, professional, and efficient service environment, even under pressure.

Skills & Requirements

• Previous experience in hospitality, restaurant service, or a similar fast-paced food service environment.
• Strong communication skills with the ability to clearly and confidently liaise between kitchen and front-of-house teams.
• Excellent multitasking and organisational abilities.
• High attention to detail and a strong commitment to quality and consistency.
• Ability to remain calm, focused, and efficient under pressure.
• Strong teamwork mindset with a proactive and supportive attitude.
• Good understanding of food safety standards and kitchen operations.
• Availability to work flexible hours including evenings, weekends, and peak service periods.

Personal Attributes

• Calm and composed in high-pressure environments
• Reliable, punctual, and highly organised
• Service-focused with a strong sense of pride in presentation and detail
• Positive attitude with a strong team ethic
• wage $29.50 – $32.50 per hour