Assistant Manager

Summary:

The Assistant Manager plays a crucial role in the hospitality and catering industry, ensuring the smooth operation of daily activities while delivering exceptional customer service. This position is vital for maintaining high standards of service and efficiency, contributing to the overall success of the establishment in New Zealand. The Assistant Manager will support the management team in achieving business objectives and enhancing guest satisfaction.

Responsibilities:

• Assist in managing daily operations to ensure a high standard of service delivery.
• Supervise and train staff, fostering a positive and productive work environment.
• Monitor inventory levels and assist in ordering supplies as needed.
• Handle customer inquiries and complaints effectively, ensuring guest satisfaction.
• Implement and uphold health and safety regulations and company policies.
• Assist in financial management, including budgeting and cost control.
• Collaborate with the management team to develop and execute marketing strategies.
• Prepare reports on operational performance and suggest improvements.

Qualifications:

• Proven experience in a supervisory role within the hospitality or catering industry.
• Strong understanding of food and beverage operations.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and manage multiple tasks effectively.
• Basic financial acumen and experience with budgeting.
• Flexibility to work various shifts, including weekends and holidays.
• A relevant qualification in hospitality management or a related field is preferred.