AI Job Summary

Demonstrated experience in frontline leadership, senior practice, or team coordination in social services or not-for-pro
Strong knowledge of kaupapa Māori approaches and Te Tiriti o Waitangi in practice.
Experience providing supervision, coaching, professional development support, and performance conversations.

Role Type

On-site • Permanent • Full-time • Mid-level Senior

Pay Rate

$85,000 NZD – $105,000 NZD (Annum)

Description

About the Role

As a Team Lead, you will provide hands-on, day-to-day leadership to frontline kaimahi delivering services to tamariki, rangatahi and whānau.

You will be responsible for supporting your team to deliver high-quality, mana-enhancing services grounded in kaupapa Māori, while maintaining strong standards of practice, safety, performance and accountability.

Key Responsibilities

Provide day-to-day leadership, direction, coaching, and support to frontline kaimahi, fostering a positive and productive team environment.
Oversee service delivery, caseloads and workload allocation across the team.
Maintain high standards of practice, documentation, safeguarding, and service quality, ensuring adherence to organisational policies.
Provide regular supervision and support the professional development and wellbeing of kaimahi.
Monitor team performance and contribute to the achievement of contractual KPIs and whānau outcomes.
Identify and escalate risks, safeguarding concerns, resourcing needs and performance issues.
Build and maintain strong relationships with whānau, community organisations, statutory agencies and other partners.
Support recruitment, induction and onboarding of new kaimahi.
Use frontline insights and service data to identify opportunities for continuous improvement.
Champion the voice of tamariki, rangatahi and whānau in practice and service delivery.
Model and uphold our mātāpono of Āta, Ākina and Angitū.

– Demonstrated experience in frontline leadership, senior practice, or team coordination within the social services or not-for-profit sector.

You will bring:

Experience in frontline leadership, senior practice or team coordination.
A relevant tertiary qualification or strong equivalent experience.
Experience working alongside tamariki, rangatahi and whānau.
Strong knowledge of kaupapa Māori approaches and Te Tiriti o Waitangi in practice.
Confidence supporting and developing frontline kaimahi.
Sound judgement in relation to risk, safeguarding and escalation.
Demonstrated understanding of risk management frameworks and practical application in a frontline service setting.
Proficiency in utilising service data and insights for continuous improvement initiatives.
Strong communication and relationship-building skills.
A resilient, adaptable and solutions-focused approach to leadership.

Team Lead