Role Type

Permanent • Full-time • Entry Level

Description

The Instillery is an award-winning, 100% Kiwi-owned company headquartered in Aotearoa. We provide multi-disciplined professional services and business consulting across infrastructure, applications, cloud, security, and modern work solutions to some of New Zealand’s top organisations.

We are currently seeking three new team members on our Service Desk due to internal promotions – 2x Support Analysts and 1x Support Engineer. The Service Desk team is fundamental to The Instillery, representing our top-tier customer service, which is our lifeblood and a core part of what we excel at.

The role will involve:

Representing The Instillery and communicating with our client, supporting them with their technical operations; resolving their technical issues and enabling them in their day-to-day operations.

Trouble shooting a range of technical issues for our client, involving but not limited to Windows & MacOS, Exchange, Office 365, Hyper-V, VMware and Azure

Managing a high volume of incoming tickets within specified timeframes.

Underpinning all of this is the beauty of working with an incredible NZ team of real people passionate about what we do – solving big problems, partnering with intent, seeking the best global technology and delivering quality outcomes. We ask why. We pride ourselves on our team culture, being easy to get along with, having fun while we work hard and love our brand. You’ll also be paid well, have cool offices, get your birthday off, and be able to work flexibly, all with a purpose for what we are doing.

We’re looking for someone that is positive and responsive, has a customer centric approach and is a jack-of-all-trades, ready to help. You’ll have good attention to detail, be able to demonstrate completion of administration associated with technical work and ideally have a minimum of 1 year work experience in a helpdesk/service desk environment.

All candidates should be eligible to work in NZ currently.

The People & Capability Team review all of these for suitability but realistically can only get back to those shortlisted initially, so please respect this process and allow us to reach out if your application is progressed to the next stage.

Company Overview

The Instillery

Support Engineer

Role Type

Description

Company Overview

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