Food & Beverage Supervisor

Perched above Lake Wakatipu with sweeping views of The Remarkables, Nest delivers a warm and welcoming dining experience at Kamana Lakehouse.

We’re looking for a passionate Food & Beverage Supervisor to join our team. In this role you will oversee day-to-day operations of the F&B department, upholding high service standards and leading the team to deliver exceptional guest experiences. If you thrive on creating memorable guest experiences, enjoy working in a fast-paced hospitality environment whilst being a role model for a team – we’d love to hear from you.

What You’ll Be Doing

• Supervise the day-to-day operations of the restaurant, ensuring all team members follow standard operating procedures
• Manage guest queries and feedback genuinely and professionally while you are building a rapport with guests – our style of service is professional but friendly
• Conduct shift briefings, allocating duties and engaging with team members to improve shift/team performance
• Support the Restaurant Manager with rostering, team management and training as required
• Coach team members to confidently explain menu dishes and provide knowledgeable food and beverage recommendations to enhance the guest experience
• Build strong working relationships, collaborating closely with the Kitchen as well as other hotel departments to ensure seamless service and effective communication
• Oversee table allocations and reservations, ensuring guests’ preferences, special requests, and operational requirements are considered to maximise both guest satisfaction and restaurant efficiency
• Maintain and monitor high standards of presentation, cleanliness, and efficiency
• Ensure compliance with food safety, health and safety, and hotel policies and procedures

What You’ll Bring

In your new role, you will be working on behalf of our guests and working with other team members. To be successful in this role, you should maintain the attitude, behaviors, skills, and values that follow:

• 3 years relevant work experience, preferably within fine dining OR Bachelor’s qualification (any industry)
• Strong leadership and communication skills
• A genuine passion for contributing to and enhancing dining guest experiences
• Exceptional customer service and problem-solving abilities
• Good organisational and time management skills
• Strong knowledge of restaurant operations, events management, bar service
• Well-presented, organized, and calm personality
• Flexibility to work shifts, including weekends and evenings
• Fluent English essential, additional languages an advantage

Why This Role

• A fantastic opportunity to join Queenstown’s fastest-growing hotel brand, with significant potential for career advancement as we continue to expand further
• Minimum guaranteed 35 hours a week
• Opportunities for career growth and the freedom to infuse your creativity into your work 
• Ongoing training and development
• Our talented chefs are tasked with curating the best staff meal on a daily basis
• Dining discounts for you, your family and friends!
• Anniversary stays to celebrate your milestones with us

We are top-rated independent hotel and restaurant with a great team culture, showing true care for our team’s well-being.