Customer Support Consultant
• Join a friendly software support team and contribute to great customer service
• Be at the forefront of an exciting new phase of Infusion business software
• Share the Company gains through our Profit Sharing and Employee Share Option plans
• Enjoy many employee benefits including parking, hybrid work, healthcare and fun events
• Work from our Christchurch Office with lovely views over Addington Racecourse!
The Role
Infusion is a specialised accounting and ERP (enterprise resource planning) system delivering business solutions for SMEs throughout New Zealand and Australia. Products include a legacy desktop system and a new online SaaS system.
Our team of Software Support Consultants are our front-line people, interacting with customers through a shared helpdesk system, trouble-shooting issues, providing training and guidance, and helping customers from a range of industries to maximise the value of their business management system.
As a consultant, you will be well supported by a close-knit and long-standing team to build your product knowledge and skills, and you’ll also be part of a wider Infusion business that provides regular updates on product promotions, development and releases.
The support service runs Monday to Friday during standard business hours, and you would also contribute to the Saturday support roster on a 1:4 week basis compensated by a roster allowance and call time payments.
A strong understanding of accounting principles and practices is essential.
About Us
The Infusion Group is a merger of Infusion Business Software and NetValue Limited, bringing together expertise in accounting software and specialised software development.
With offices in Christchurch and Hamilton, we are a family-friendly, positively focused environment with supportive colleagues. The Christchurch office is modern and well-equipped, with on-site parking, fresh fruit and great coffee, and a hybrid work system.
We embrace diversity and inclusion and value inquisitive minds. We welcome applications from a wide range of people, and even if your past experience doesn’t align perfectly, we encourage you to apply anyway, you could be just the right person for a role.
About You
Ideally your skillset will include the following;
• 2+ years’ experience with software support, helpdesk, ERP, or business systems
• An understanding of business processes; accounting, inventory management, purchasing, sales
• The ability to explain technical concepts in simple, practical terms
• A customer-centric approach that fosters exceptional support experiences
• Excellent oral communication and strong analytical and problem-solving skills
• A tertiary qualification in accounting, finance, business, or equivalent experience
We look forward to receiving your application and discussing your interest in the role.
We welcome applications from people with a legal right to work in New Zealand. Those needing sponsorship should not apply as Infusion Business Software is not an accredited employer.
