- Lead the front hire desk at HireWays Porirua
- Keep operations flowing
- Deliver standout customer service
Are you an experienced professional who thrives in a fast-paced, customer-focused
environment? We’re looking for a confident and capable Hire Customer Service Coordinator
to lead our front desk and keep our hire operations running smoothly at our Porirua depot.
This is a hands-on role where you’ll be the go-to person for customers and the glue that
keeps communication flowing between the office, yard and sales team. If you
enjoy juggling multiple priorities, solving problems and delivering great
service every day, this role might be for you!
About the Role:
As our Hire Customer Service Coordinator, you’ll take ownership of the front hire desk and play a
key role in coordinating end-to-end hire operations. From managing bookings to
ensuring equipment is ready to go, you’ll make sure everything runs like
clockwork.
You’ll be the first point of contact for customers that enter our depot, providing a warm
welcome and expert support, while also keeping internal teams aligned and
informed.
What You’ll Be Doing:
- Deliver friendly, professional and solutions-focused customer service
- Coordinate equipment availability, scheduling and allocations
- Liaise with customers, transport sales and yard teams to manage hires end-to-end
- Prepare hire contracts and maintain accurate system records
- Support continuous improvement in processes and systems
- Organising small deliveries machinery and equipment to our customers
What We’re Looking For:
We’re after someone who can hit the ground running and bring both experience and the right
attitude:
- Highly organised with the ability to manage multiple tasks at once
- Strong communication skills and a customer-first mindset
- High attention to detail and admin accuracy
- Practical problem-solving ability and initiative
- A team player who’s happy to roll up their sleeves and help where needed
- Proven experience in the hire industry (equipment hire, civil, construction, or similar) – Advantageous but not required.
Why Join HireWays?
HireWays is a family-owned Kiwi company with over 26 years of history, built from humble
beginnings to a trusted name across the lower North Island.
We pride ourselves on looking after our people, working as a team, and delivering
reliable service to our customers – from contractors and builders to farmers
and local tradies.
What We Offer:
- Competitive hourly rate
- Stable, full-time hours (Monday to Friday, 7am to 5pm)
- Free staff lunch once a week
- Opportunities to learn and grow within a supportive team
Apply Now!
If you’re someone who enjoys going the extra mile and takes pride in delivering great customer service, we’d love to hear from you.
Apply now via Seek with your CV, or contact us at HR@hireways.co.nz for more information.
Applicants must have the right to live and work in New Zealand. Immediate start available.
