ABOUT US
Hampshire Property Group is a leading provider of residential and holiday park destinations across Australia and New Zealand, offering families and travellers memorable experiences in some of the most beautiful natural settings. We take pride in creating exceptional moments for our residents and guests while preserving the environment and local culture.
Set along the picturesque Clarence River in Grafton, Big River Holiday Park offers a relaxed riverside escape with a wide range of accommodation options including cabins, caravan and camping sites. Surrounded by natural beauty and conveniently located close to local attractions, the park provides a welcoming environment for holidaymakers and travellers exploring the Clarence Valley.
We are currently seeking a Casual All Rounder (Reception & Housekeeping) to join our team.
ABOUT THE ROLE
This is a varied, hands-on role combining front office reception duties with housekeeping responsibilities to help ensure our guests enjoy a clean, comfortable and memorable stay.
This casual position offers shifts rostered across a 7-day rotating roster, including weekends. Hours and days will vary depending on operational requirements.
Your responsibilities will include:
- Providing friendly and professional customer service to guests at reception.
- Managing reservations, guest check-ins and check-outs.
- Responding to guest enquiries via phone, email and in person.
- Cleaning and presenting cabins to a high standard.
- Assisting with the cleaning of amenities, facilities and communal areas.
- Restocking accommodation and cleaning supplies.
- Reporting maintenance and safety concerns.
- Assisting with a range of general park duties to maintain a welcoming environment for our guests.
THE SUCCESSFUL APPLICANT WILL POSSESS
- Previous experience in a holiday park, hotel or hospitality environment in a similar role is highly regarded.
- Experience in both customer service and housekeeping is preferred.
- Reservation system experience (RMS preferred, however training will be provided).
- Cash handling experience.
- Strong computer skills, including Microsoft Office (Word, Excel and Outlook).
- Excellent communication and interpersonal skills.
- The ability to work independently and as part of a team.
- High attention to detail with a strong commitment to cleanliness and presentation.
- A friendly, positive attitude with excellent personal presentation.
- Flexibility to undertake a variety of tasks across reception and housekeeping.
- Availability to work across a 7-day rotating roster, including weekends.
- Availability for an immediate start is preferred.
REMUNERATION
The rate of pay for this role will be in accordance with the Hospitality General Award.
APPLY NOW
If you enjoy providing outstanding customer service, take pride in maintaining high presentation standards and are looking for a varied role within a friendly team, we’d love to hear from you.
Please send through an up-to-date resume along with a cover letter by clicking the Apply Now button.
RECRUITMENT AGENCIES
Please note that we will not accept unsolicited resumes from Recruitment Agencies. No fees will be payable to any third party in respect of any candidate introduced without our prior written agreement.
