Job Title
ReStore Assistant
Reports to
ReStore Manager
Location
Habitat for Humanity ReStore (Central Region)
Employment Type
Permanent
About Habitat for Humanity
Habitat for Humanity is a global not‑for‑profit organisation working towards a world where everyone has a decent place to live. In New Zealand, Habitat for Humanity Central Region partners with communities to build, repair, and provide access to safe, affordable housing. ReStores play a vital role in funding this mission through retail operations based on donated goods.
Role Purpose
The ReStore Assistant supports the day‑to‑day operation of the ReStore, delivering excellent customer service to shoppers and donors while supporting retail, stock, and donation activities. This is a flexible, hands‑on role that contributes directly to the success of the store and the wider Habitat for Humanity mission.
Key Responsibilities
Customer Service & Retail Operations
- Provide friendly, professional service to customers and donors
- Operate the computerised cash register and EFTPOS system (Lightspeed)
- Answer customer enquiries in person and over the phone
- Assist with pricing, displaying, and merchandising stock
- Book deliveries and collections for purchased or donated goods
- Represent Habitat for Humanity positively and explain how ReStore sales support the mission
Donations, Deliveries & Stock Handling
- Receive, sort, and safely handle donated goods
- Assist with coordinating pickups and deliveries
- Load and unload goods safely and efficiently
- Deliver purchased goods where approved by the ReStore Manager
- Monitor stock levels and maintain orderly stock areas
- Undertake heavy lifting where required (e.g. furniture)
Health, Safety & Vehicle Responsibilities
- Drive safely and courteously when completing deliveries or pickups
- Ensure loads are secure and within weight limits
- Report vehicle compliance or mechanical issues promptly
- Follow all health and safety policies and procedures
Administration
- Follow cash‑handling procedures and maintain accurate records
- Assist with cash-up and register reconciliation when required
- Answer phones and support basic administrative tasks
Volunteer Support
- Assist with supervising and supporting volunteers during shifts
- Help with training and ensuring volunteers follow store procedures
- Support duty rosters to help ensure adequate cover during opening hours
General Duties
- Maintain a clean, tidy, and welcoming store environment
- Wear uniform and name badge as required
- Maintain confidentiality of customer, volunteer, and organisational information
- Contribute positively as part of a supportive team
- Undertake other duties as reasonably required
Skills, Experience & Attributes
Essential
- Excellent customer service and interpersonal skills
- Strong time management and organisational ability
- Positive, compassionate, and flexible attitude
- Full, clean New Zealand driver’s licence
- Basic computer literacy
- Ability to undertake physical tasks, including lifting
Desirable
- Experience in retail, customer service, or community organisations
- Experience working with volunteers
- Familiarity with point‑of‑sale systems
What We Value
At Habitat for Humanity Central Region, we live our values every day:
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Innovative – we look for better ways to serve our mission
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High Performing – we take responsibility and pride in our work
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Compassionate – we respect and understand the challenges of others
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Supportive – we work as one team
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Trusting – we act with integrity and put the mission first
Working With Us
By joining Habitat for Humanity ReStore, you’ll be part of a purpose‑driven organisation where your work directly supports housing outcomes for whānau across our region.
Safeguarding
We take our responsibility to protect children, vulnerable adults, and sensitive information very seriously. Where a role may involve unsupervised access to children, vulnerable adults, families, communities, or sensitive information, any offer of employment will be subject to the successful completion of a criminal record check, self‑declaration process, and two reference checks. These checks help ensure everyone representing Habitat for Humanity can work safely, respectfully, and ethically.
