Administration and Sales Support Superstar

Position: Admin & Retail Sales

Reports to:  Branch Manager

To be successful at this role, the ideal candidate will be self-directed, motivated, positive, thoughtful, and passionate about a fast-paced, dynamic, & challenging role. You will be trusted with sensitive information, both personal and commercial, and therefore will need to be discreet and professional with this information.

Requirements include a reasonable level of IT and Computer skills and ability across a broad range, and a Restricted or Full (preferable) NZ driver’s license.

Full training and support will be provided in every aspect of this role, including the possibility of an external training program.

Roles & Responsibilities:

• 1.       Administration Role – Your main task for the Admin Role will be to manage & execute a broad range of administrative tasks including, but not limited to;

1. IT / Accounting / Microsoft programs

• i.Inputting of data into our accounting & stock control IT programs including customer invoices, quotes, job sheets, supplier purchases, etc
• ii.Produce various reports from the programs to assist the Branch Manager in making educated decisions
• iii.Assist with the development and implementation of new systems from time to time, in view of improving efficiencies and accuracy

1. Phone answering

• i.You will be the first in line for all phone calls coming into the Branch
• ii.You will be required to engage with the caller to find out their specific need and deal with that need in the appropriate way
• iii.If it’s an admin or account related enquiry, you will be expected to manage that and deal with it

1. Banking

• i.You will be required to manage the banking of cash 3 days per week

1. Cleaning

• i.You will be responsible for the on-going cleanliness and tidiness of the admin office space, reception and waiting areas, lunchroom and amenities areas
• ii.If there is a cleaning company that has a contract to do the cleaning, you will be expected to engage with them to ensure the level of cleanliness is maintained
• iii.There will always be items that you will be expected to regularly clean or maintain, such as the lunchroom microwave and fridge, the front counter, among other items

1. A high level of accuracy and proficiency will be mandatory across your responsibilities for the Admin role
2. Confidentiality with all information will be mandatory due to the commercially sensitive nature
3. You will be required to participate in various Team meetings from time to time, both face-to-face and online. You will join the Team of Admin Staff across the Gas & Tyre network of Branches. You may be required to produce reports or information for these meetings from time to time
4. The ability to continue to work on a task effectively despite having distractions at times will be important

• 2.       Retail Sales Role – Your main task for the Retail Sales Role will be to ensure the successful experience for the Retail customer so that they want to come back. These tasks include, but are not limited to;

1. Sales enquiries

• i.Greet customers when they enter the office and assist them with their needs. This may involve walking out to their vehicle to check on a tyre size etc
• ii.Where possible you will pass the enquiry on to the primary Sales Team (Branch Manager & Service Manager)
• iii.Process customer sales invoices, process payments, book in jobs, collect job card information, liaise with the Workshop and Fleet Service Teams
• iv.You will be required to engage in sales discussions and make recommendations if the primary Sales Team isn’t available. Full training in product knowledge and sales ability will be provided
• v.Some sales enquiries come via a phone call, which you will be required to find out the customer’s need and deal with it in the appropriate way, most likely put them through to the primary Sales Team

1. Customer experience

• i.Ensure customers are always made to feel welcome
• ii.Offer customers our waiting room
• iii.Offer customers coffee or tea and make it
• iv.You will be required to drive customer’s vehicles from time to time, including driving vehicles in and / or out of the workshop, and delivering or collecting their vehicles to or from their premises. This will require a Restricted or Full driver’s license