Assistant Site Manager (Upper Hutt)

Assistant Site Manager – Upper Hutt

This is an ideal opportunity for someone ready to step into leadership, grow their management skills, and be part of a values-driven organisation built on Passion, Family, and Celebrating Success.

About the Role

Reporting to the Site Manager, you’ll play a key role in supporting the day-to-day operation of the site. This is a hands-on leadership position that combines operational management with regular in-pool teaching, allowing you to lead by example while supporting both staff and customers.

Please note: As this is an operational leadership role, applicants must be available to work Saturdays on an ongoing basis and be comfortable working regular in-pool teaching shifts.

Key Responsibilities

• Support daily site operations including scheduling, rostering, and customer service
• Step into the Site Manager role during absences
• Assist with class occupancy targets, enrolment forecasting, and staff planning
• Support recruitment, onboarding, and training of new team members
• Provide daily support and feedback to staff and contribute to performance reviews
• Act as a key point of contact for customer enquiries and poolside concerns
• Maintain accurate iClass notes and clear customer communication
• Assist with timesheet approvals, documentation, and site reporting
• Complete pool safety checks and ensure Safe365 compliance
• Maintain a clean, safe, and welcoming facility
• Support class scheduling adjustments and promotion of underperforming sessions
• Submit promotional content to the Support Office
• Engage with the local community and represent Fulton Swim School at events

About You

You’re organised, proactive, and enjoy supporting both people and processes. You thrive in a fast-paced environment, lead by example, and are committed to continuous learning and development.

You’ll bring:

• Experience in a supervisory or team leadership role
• Strong communication and interpersonal skills
• The ability to prioritise and manage multiple tasks
• A proactive approach and commitment to continuous improvement
• Familiarity with iClass, Safe365, or swim school operations (preferred but not essential)
• Availability to work a regular Saturday shift as part of your permanent roster
• A willingness to lead from the front by combining leadership responsibilities with regular in-pool teaching