Join Us as a Services Coordinator! Immediate Start
Location: Ellerslie, New Zealand
Opportunities: Full-Time Permanent Position Available
About Entrada:
Entrada Travel Group is a leading tourism and travel operator, with an extensive collection of high-quality experiences across New Zealand and Australia. In New Zealand, we offer a unique and broad range of passenger experiences, with iconic brands such as InterCity, Explorer Bus, Auckland Whale & Dolphin Safari, Northland Ferries, and sightseeing brands GreatSights, awesomeNZ and Gray Line NZ. In tropical North Queensland Australia, we own and operate a unique collection of dive and snorkel tours and liveaboard experiences, island, and inner cruises. In 2023, we welcomed Greyhound Australia (headquartered in Brisbane) to the Entrada family.
About the Role
We’re looking for a proactive and adaptable Services Coordinator to join our Coaching Operations team, based at our Ellerslie Head Office.
This is a varied, fast-paced role where you’ll support day-to-day operations across our transport and tourism services, help troubleshoot system issues, and contribute to fraud investigations and process improvements.
Our operations run 6:30am to 8:00pm, seven days a week, with shifts rostered within these hours. Once fully trained, you’ll have the option to work from home up to two days per week.
Key Responsibilities:
- Supporting day-to-day transport and tourism operations
- Assisting with service disruptions, delays, and incidents and monitoring service performance
- Coordinating communication across drivers, depots, and internal teams
- Assisting with incident reporting and escalation
- Troubleshooting core systems and assist internal users with functionality
- Recording bugs, inconsistencies, and system improvements across core systems and apps
- Contributing to user guides, training materials, and SOP updates
- Assisting with the investigation of suspected fraudulent transactions
- Maintaining accurate records and support improvements
What We’re Looking For:
- Strong organisational skills and attention to detail
- A naturally inquisitive, problem-solving mind
- Good judgement and a practical, common-sense approach
- Confidence using systems and troubleshooting issues
- Customer service experience
- A positive, team-focused attitude
- Ability to remain calm and professional under pressure
What We Offer:
At Entrada Travel Group, we pride ourselves on our independent business and our diverse, dedicated team of over 500 staff across Australia and New Zealand. Here’s what you can expect:
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Supportive Role: Join a close knit team
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Comprehensive Training: Mentoring and career progression opportunities, and access to Employee Assistance Programme.
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A Collaborative Environment: Work with a company that values its people and offers a supportive, family-like atmosphere.
To apply for this role, you MUST be a New Zealand citizen, resident, or already have secured the right to work in New Zealand.
