AI Job Summary

Manage the day-to-day operations of an animal boarding facility.
Manage rosters and time sheets; recruit, onboard/offboard, train, and lead team members.
Complete animal husbandry procedures including induction, feeding/watering, cleaning, exercising, records, and meds.

On-site • Permanent • Full-time • Operational level

Boarding Facility Manager

Full time role based in Ellen Grove and Kholo in South-East Queensland.

Dolittles is seeking an organised and hands-on Boarding Facility Manager to oversee the day to day operations of the Animal Boarding Facilities.

Duties & Responsibilities

Responsible for ensuring the following operations are efficiently coordinated on site and completed in full, within timeframes.

1. Animal Welfare:

Ensure animal husbandry procedures are completed, such as, but not limited to inducting animals, feeding, watering, cleaning, exercising, completing daily kennel documentation and administering medication.
Daily animal welfare and kennel checks

2. Team Management:

Managing rosters and approving time sheets and leave within timeframes
Day-to-Day management of all team members
Recruiting, onboarding and offboarding team members
Delivering induction training and developing team members capability
Ensuring safe work procedures are followed, a safe environment is maintained and issues escalated

3. Business Management:

Develop and implement business strategies to achieve organizational goals
Manage budgets and financial plans
Ensure bookings, cancellations, financials and animal details are completed in full on the Management system.
Stock management
Ensure compliance with legal and regulatory requirements
Develop and implement policies and procedures to improve efficiency and effectiveness
Develop and maintain relationships with key stakeholders
Identify and address business opportunities and challenges
Management Reporting

4. Customer Service excellence

5. Manage Property, Facilities, and Equipment

Capabilities (Knowledge, skills & experience) required for the role

Strong verbal and written communication skills.
Strong business acumen
Experience managing a business and/or coordinating a pet management facility
High level of time management and organization, with the ability to meet deadlines.
Ability to manage a team efficiently.
Excellent customer service skills.
Intermediate in Microsoft Office (Word, Excel, Outlook).
Initiative for problem solving and a leadership attitude.
Experience in animal husbandry skills and basic property and kennel maintenance.

If you are interested in this role, please apply with your resume and cover letter.

For more information contact hr@dogtainers.com.au

Boarding Facility Manager