Community Ambassador (And Friends)

Role Summary

Bring And Friends to life—our flagship Britomart concept built on Craft, Connection and Circularity. More than a retail store, it’s a destination where premium outdoor, active and lifestyle brands including Cotopaxi, Nocs, Hydro Flask, Gramicci, Salomon and KEEN come together to inspire adventure and community.

As a Community Ambassador, you’ll create memorable customer experiences through exceptional service, authentic brand storytelling and expert product knowledge. You’ll help build genuine connections, bring energy to the shop floor, and ensure every visitor feels welcome while discovering brands and products that inspire them to get outside and explore.

Key focus areas

• Customer service
• Sales support
• Product knowledge
• Brand storytelling
• Store presentation
• Team support
• Main responsibilities
• Welcome customers and create a positive first impression.
• Understand customer needs and recommend the right products.
• Share product knowledge and brand stories in a natural way.
• Support selling, styling, fitting, add-ons, and after-sales care.
• Work towards the daily sales budget by taking initiative with customers.
• Build genuine customer relationships that encourage repeat visits and loyalty.
• Present our brands in line with Compendium’s direction in an aspirational way that makes customers want our products and helps create demand.
• Keep the sales floor clean, tidy, replenished, and customer-ready.
• Support VM standards, campaign displays, signage, and fixtures.
• Help with stock, online orders, deliveries, and stocktake tasks when needed.
• Follow direction from the floor leader or store leadership.
• Take part in product, service, and brand training.
• Contribute to a positive and supportive team culture.

Success looks like

• Customers receive warm and helpful service.
• The role supports daily sales and a strong customer experience.
• Customer relationships encourage repeat visits and loyalty.
• Product and brand knowledge is strong.
• The sales floor is tidy and well presented.
• The team can rely on the person during busy trade.
• Store standards and daily tasks are completed well.

Skills needed

• Retail, hospitality, customer service, or sales experience preferred.
• Genuine interest in the outdoors and/or running and the gear that helps people get outside, connect with nature and their community.
• Warm and confident communication style.
• Interest in products, brands, and customer connection.
• Reliable, positive, and proactive.
• Good attention to detail.
• Able to work weekends and peak trade periods.