Customer Service Administrator

The Organisation

Chemfreight is a proud family-owned business that has been around since 1989. We are the industry leader in the storage and distribution of hazardous goods in New Zealand. With state-of-the-art technology and storage facilities – we are the best in what we do, and our people are a key part of our success.

The Role

Are you looking to start or grow your career in Customer Service? This is a fantastic opportunity to join our supportive Customer Services team, working within one of our key customer accounts, while developing your skills in the fast-paced world of third-party logistics (3PL).

You’ll receive hands-on training while learning how to process customer orders and documentation, communicate with customers, and provide outstanding service across our operations. We are looking for someone who is reliable, enthusiastic, and eager to learn.

You’ll be joining a fun, experienced, and collaborative team that is committed to helping you succeed.

Hours: Monday to Friday, 8:30am – 5:00pm (40 hours per week) 

Working Arrangement: Hybrid office and warehousing environment, with an initial 3-month training period.

Key Responsibilities

• Accurately enter and maintain customer data.
• Process customer orders and supporting documentation.
• Provide timely and professional customer service.
• Communicate effectively with customers and internal teams.
• Assist with general administrative tasks to support daily operations.

What Chemfreight Offers

• Comprehensive training and development opportunities.
• A supportive team with experienced mentors.
• Competitive remuneration and employment conditions.
• On-site breakfast available.
• Monthly Pizza Friday on the last Friday of every month.
• A positive, friendly, and inclusive workplace culture.

About You

To be successful in this role, you will:

• Have excellent attention to detail and accurate data entry skills.
• Be organised and able to prioritise your workload.
• Have a strong command of English both written and verbal.
• Be friendly, confident, and committed to delivering excellent customer service.
• Be eager to learn and thrive in a team environment.

Previous experience in the warehousing or logistics industry is not essential but would be advantageous.

If this sounds like your next role, get your application in today!

Chemfreight is a safety conscious employer; pre-employment drug testing is mandatory for all prospective candidates.