AMV Group is one of Australasia’s largest and fastest-growing vaping and nicotine replacement products businesses. Behind every product that reaches our 5,500+ retail outlets across New Zealand and Australia is a dedicated team focused on delivering exceptional service and operational excellence.
We’re looking for a detail-oriented, customer-focused individual to join our Customer Service & Sales Support team on a part-time, 6-month fixed-term contract to support our busy operations.
This role is ideally 20 hours per week, working 9:00am –1:00pm Monday to Friday, however we can offer flexibility in hours and working arrangements for the right candidate.
This role is perfect for someone who thrives in a fast-paced environment, enjoys solving problems, and takes pride in delivering outstanding support to both customers and internal stakeholders.
You’ll play a critical role in ensuring orders, returns, credits, and customer enquiries are managed efficiently while supporting our Sales team to deliver an exceptional customer experience.
What You’ll Be Doing:
As a key member of our Wholesale Operations team, you’ll:
- Manage customer enquiries & issues, ensuring timely resolution.
- Process customer orders, returns, and credit notes accurately and efficiently.
- Provide customers with order updates, shipping information, and product support.
- Investigate inventory and order discrepancies, coordinating with warehouse and internal teams to resolve issues.
- Support customers with system and process enquiries across phone and email channels.
- Maintain accurate records and report operational issues as required.
- Work closely with Sales, Accounts, and Warehouse teams to deliver an exceptional customer experience.
You’ll Have:
- Previous experience in customer service, sales support, administration, or wholesale operations.
- Strong organisational skills and a high level of attention to detail.
- A proactive, solutions-focused approach to problem solving.
- Excellent communication skills, with the ability to build effective relationships with customers and internal stakeholders.
- The ability to manage multiple priorities and work effectively in a fast-paced environment.
- Strong computer literacy and the ability to quickly learn new systems and processes.
- A sense of ownership and accountability, with the ability to follow tasks through to completion.
- A positive attitude and a collaborative approach to working within a team.
Why AMV Group?
We’re a high-growth business with real momentum. Operating at scale across New Zealand and Australia, we have the infrastructure, brands, and leadership to support ambitious people who want to make an impact.
In return, you’ll enjoy:
- Working for a market-leading business experiencing significant growth.
- A supportive and collaborative team environment.
- Genuine opportunities for development and career progression.
- Exposure to a dynamic and evolving industry.
- The chance to play a key role in delivering exceptional service to thousands of retail customers.
- Enjoy flexibility in part time hours
If you’re customer-focused, operationally sharp, and ready to join a business that’s going places, we’d love to hear from you.
Apply Now! AMV Group is an equal opportunity employer. We welcome applications from candidates of all backgrounds.
