Medical Receptionist

About us:

Wirraka Maya Health Service Aboriginal Corporation (WMHSAC) has been delivering culturally appropriate, holistic primary health care in South Hedland and surrounding Pilbara communities for more than 30 years. Our multidisciplinary services are focused on improving health and wellbeing through accessible, culturally safe and community-centred care.

About the Role:

As our Medical Receptionist, you will be responsible for providing efficient reception and administrative support, ensuring clients feel welcome and their needs are attended to in a timely and professional manner.

Your key responsibilities will include:

• Welcoming clients and visitors and maintaining a safe, clean and comfortable reception and waiting area.
• Managing client arrivals, waiting lists and enquiries in accordance with organisational procedures and clinical triaging policies.
• Answering telephone enquiries and directing calls to the appropriate staff or services.
• Coordinating specialist and allied health appointments and managing follow-up bookings as requested by clinical staff.
• Maintaining accurate and up-to-date client records, including personal details, emergency contacts and Medicare information in the Communicare system.
• Coordinating client transport arrangements, completing transport documentation and distributing transport slips as required.
• Undertaking general administrative duties, including filing, scanning, document management and archiving client records in accordance with organisational policies.
• Maintaining the cleanliness and presentation of the reception and waiting areas, including seats, toys and books.
• Working collaboratively with clinical and administrative staff to support the efficient delivery of services.

About you:

To be successful in this role, you will demonstrate:

• Excellent customer service and communication skills, with a friendly and professional approach.
• Strong organisational skills and the ability to manage competing priorities.
• High attention to detail and a commitment to maintaining accurate and confidential client records.
• Good telephone etiquette and the ability to respond to enquiries appropriately.
• The ability to work effectively as part of a team and communicate with clients from diverse backgrounds.
• A commitment to following organisational procedures, particularly those relating to client safety, triaging and information management.
• Confidence using computers and administrative systems, with the ability to learn new software as required.
• A proactive approach to maintaining a welcoming, safe and well-organised reception environment.

Previous experience in medical reception, healthcare administration or a similar customer-facing administrative role would be an advantage.

Apply Now

If you’re ready to bring your skills and make a lasting difference, apply now and make a lasting difference. A copy of the position description and selection criteria may be obtained by emailing the Recruitment Team recruitment@wmhsac.com

Applications will be reviewed as they are received, so we encourage you to apply early. We may appoint a suitable candidate before the closing date.

DIVERSITY & INCLUSION

This is an Identified position, open to Aboriginal and/or Torres Strait Islander applicants only, in accordance with section 51 of the Racial Discrimination Act 1975 (Cth) and section 50(d) of the Equal Opportunity Act 1984 (WA).

Our Commitment to Safeguarding

WMHSAC is committed to safeguarding children and young people. All applicants are subject to child safety screening processes and must uphold our safeguarding values at all times.