About the business
We are the team of the Mighty West, and we are for the West, fiercely proud of our unique 140+ years Western Suburbs heritage. Our famous Bulldog fighting spirit mirrors that of the West – the west of Melbourne and the west of Victoria – where hard work and standing up for what you believe in matters.
While our history guides us, our horizons have lifted, unprecedented opportunities await, and our ambitions loom large.
Our Club still exists to bring people together and create lasting memories, as much as it strives to win premierships. It’s about our people, and their shared passion for the red, white and blue. It’s about ambition, pride, determination, and having a place to call home. We’ll always be entrenched in
our community, embracing the beauty and strength in its diversity. It’s the story of what it means to be a Bulldog ‘Through & Through’.
We strive to create an inclusive environment where all are celebrated and belong regardless of age, ability, gender, sexual orientation, religion or background. We are a child safe organisation committed to the safety and wellbeing of all children and young people. If you are looking to be a part of a committed and passionate team, the Western Bulldogs encourage you to apply for this fantastic role.
Your contribution to the team includes
The role of the Membership & Ticketing Operations Coordinator will assist in the planning and delivery of all operational requirements that support and add value to the Western Bulldogs Member experience. This role is also responsible for:
- Support the delivery of membership and ticketing programs, including product setup, renewals, pricing implementation, and member retention initiatives
- Assist with the management of membership inventory, reserved seating, seat moves, payment plans, and membership compliance processes
- Coordinate member fulfilment activities, including merchandise planning, ordering, stock control, dispatch, and supplier management
- Provide high-quality customer service by responding to member and ticketing enquiries, resolving issues, and managing customer feedback
- Support ticketing operations for AFL, AFLW, Finals and other club events, including ticket allocations, stakeholder requests, and match-day requirements
- Assist with the administration of ticket sales campaigns, special promotions, on-sales and initiatives designed to increase attendance and fan engagement
- Maintain accurate membership and customer databases, ensuring data quality, integrity, and timely processing of updates and bulk uploads
- Prepare reports and analyse membership, ticketing, attending, and campaign performance data to support business decision-making
- Develop and maintain strong relationships with internal departments, the AFL, Ticketmaster, stadium partners, suppliers, and other key stakeholder
Skills and experience
- A minimum of three years’ experience in a commercial organisation (preferably a sporting organisation)
- A strong understanding of CRM applications, in particular Archtics
- Demonstrated experience in a customer service/consumer facing environment
What’s on offer
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Flexible working arrangements – up to 2 days working remotely opportunity
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Additional Work Life Leave – provided to those who are required to work weekends
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Birthday Leave – a day of leave available in the week of your birthday
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Close to West Footscray Station part of the new Metro Tunnel line
- Free onsite parking available
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Club membership – Free access to Western Bulldogs AFL and AFLW home games for you and your family
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Continuous learning & development – Array of paid and discounted professional training and development opportunities on offer
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Deals & Discounts with Club corporate sponsors – over 40% in some cases
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Parent friendly – Paid Primary and Secondary Carer’s Leave available
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Wellbeing focus including – we support our staff to complete a proactive wellbeing plan, free access to club gym, wellbeing sessions and activities across the year
How to Apply
Successful candidates will be required to hold a valid working with children check and a satisfactory
national criminal history check. If you are interested in working in a challenging yet extremely satisfying position, please click on Apply for this Job & attach your resume and a
cover letter outlining your key attributes. With strong interest expected, we’ll be reviewing applications as they come in and looking to appoint promptly.
Western Bulldogs acknowledges that we reside on traditional lands of the Kulin Nation. We offer our respect to the Elders of these traditional lands, and through them to all Aboriginal and Torres Strait Islander peoples past, presenting and emerging. Western Bulldogs encourages Aboriginal and Torres Strait Islander people to apply.
