General Manager – Nags Head Hotel

Glebe, Sydney Inner West | Full-Time $95,000 + Super + Performance Bonus

We’re looking for an experienced General Manager to lead Nags Head Hotel in Glebe, an established Inner West pub with a strong local identity and plenty of opportunity to continue growing.

There is already a strong foundation in place and some great work has been done across the venue.

We’re looking for someone who can build on that momentum — bringing strong leadership, setting clear standards and working collaboratively with the team to take the Nags forward.

This is a hands-on leadership role with a genuine opportunity to make an impact. We want someone who can develop the people around them while bringing the energy, ideas and commercial focus to grow the business, drive functions and events, engage the local community and make the Nags an even bigger part of Glebe.

The Role

As General Manager, you’ll have overall responsibility for the people, culture, day-to-day operation and commercial performance of the Nags Head Hotel.

A big part of your role will be setting the tone. You’ll establish clear expectations and standards, lead by example and work alongside your management team to ensure those standards are consistently delivered.

Developing the team beneath you will be key. We want someone who enjoys coaching managers, building their confidence and capability and creating an environment where people are accountable, supported and given the opportunity to grow.

You’ll also look beyond the day-to-day operation. The Nags sits within a great Inner West community, and we want a GM who understands the importance of becoming part of it. You’ll build relationships locally, identify opportunities to drive visitation, grow functions and events, develop different areas of trade and continually give people more reasons to choose the Nags.

You’ll be responsible for:

• Leading, coaching and developing the venue management team
• Building capability within the team and developing future leaders
• Driving a positive, accountable and high-performing workplace culture
• Setting clear operational and service standards and ensuring they are consistently delivered
• Taking ownership of venue performance and identifying opportunities for growth
• Driving functions and events trade and maximising the use of the venue’s spaces
• Building relationships within the Glebe and broader Inner West community
• Developing activations, events and initiatives that drive visitation and repeat trade
• Taking ownership of revenue, labour, COGS and overall venue profitability
• Delivering a consistently strong customer experience
• Managing rostering, recruitment, retention and succession planning
• Maintaining high standards across food, beverage and venue presentation
• Ensuring compliance across RSA, WHS and relevant licensing requirements

About You

• You’ll be an experienced hospitality leader who gets the best out of both people and venues.
• You understand that strong leadership isn’t simply about telling people what to do. You set expectations and hold people accountable, but you also coach, listen, collaborate and bring people with you.
• You’ll also have a strong commercial mindset. You’re someone who looks beyond getting through today’s service, understands what drives a successful pub and gets excited about finding new ways to grow trade, build functions and events and connect a venue with its local community.

Ideally, you’ll bring:

• Previous experience as a General Manager, Venue Manager or strong Assistant General Manager within a pub, hotel or similar hospitality environment
• Demonstrated experience developing managers and building strong teams
• A track record of driving venue performance and identifying commercial opportunities
• Experience growing functions, events or other revenue streams
• A collaborative, visible and hands-on leadership style
• Strong commercial and financial acumen
• A good understanding of labour management and operational performance
• Strong food and beverage experience
• Excellent communication and people-management skills
• Current NSW RSA competency

The Opportunity

This isn’t about coming in and starting again.

There are good people, good work and a solid foundation already in place. We’re looking for someone who can build on that — bringing consistency, leadership and fresh thinking while working collaboratively with the existing team.

For the right person, it’s an opportunity to genuinely put your stamp on the Nags — develop the leaders beneath you, grow the business, strengthen its connection with Glebe and the Inner West and continue building a pub that locals genuinely want to call their own.