Service & Warranty Advisor

Does your attention to detail, product knowledge, and commitment to customer service make you the go-to problem solver in every service conversation? If you take pride in getting things right the first time and thrive on delivering a seamless customer experience, this hands-on role in Eagle Farm could be your next career move. 

 VDI Australia Group of companies have been the sole national distributor for Yutong buses since 2018, specialising in retailing Yutong buses, luxury coaches and their parts to a wide range of businesses and industries across Australia.

We are an Australian owned, and family operated company with branches now located in Brisbane, Melbourne, Sydney, Perth, and Cairns. With strong growth across the business, this is an opportunity to join us at a pivotal stage and contribute to our continued expansion in Queensland. 

About the Role 

We are seeking a Service & Warranty Advisor who is committed to delivering an exceptional customer experience while coordinating workshop bookings and supporting the efficient delivery of service and repair operations.  

You will take ownership of the customer journey from booking through to completion, ensuring customer needs are understood, managed, and met with professionalism and care. 

Key Accountabilities  

• Deliver a consistently high standard of professional, personalised customer service 
• Act as the primary point of contact for customers, ensuring clear, timely, and transparent communication at all stages of the service process 
• Proactively manage customer enquiries, concerns, and follow-ups to ensure effective resolution and positive outcomes 
• Liaise with customers, internal teams, and external workshops to coordinate service and repair activities 
• Manage service and repair bookings in line with customer needs and workshop capacity 
• Complete accurate costing of repair orders and ensure timely invoicing of all services and repairs 
• Manage end-to-end warranty claim processes, ensuring accuracy, timeliness, and compliance with manufacturer requirements 

Skills and Experience   

• Previous experience in a customer service, warranty, or administration role 
• Strong customer centric approach to all interactions 
• Qualification in Business Administration would be advantageous 
• Microsoft Office experience 
• Exposure to bus, transport, automotive, or heavy vehicle industry 
• High attention to detail and accuracy 
• Strong organisational and time management skills 
• Ability to work independently and as part of a team 

We are DRIVEN by our Company Values: 

Dedication, Responsibility, Innovation, Value, Excellence and Nurture.   

This is an excellent opportunity to join a stable, growing business that values its people, offers ongoing development, and provides a supportive and inclusive team environment. If you are passionate about delivering exceptional service with honesty and integrity, we want to hear from you!!  

VDI Australia is an equal opportunity company that encourages and supports diversity and inclusion in all our workplaces. Check us out on our website – www.vdiaustralia.com.au