Team Lead – Accounts Support

Help Us Shape the Future of Aged Care

Trilogy Care is one of Australia’s fastest-growing approved Support at Home providers. Our innovative self-management model gives older Australians more choice, transparency, and value – so they can spend less on fees and more on the care they need.

We’re a vibrant, purpose-driven team dedicated to helping people live independently at home for longer. It’s not just about numbers – it’s about real impact for our clients and their families and we take pride in building a workplace where people feel empowered, supported, and valued.

About the Role

As our Team Lead – Accounts Support, you’ll lead the day-to-day operations of a high-performing team responsible for resolving client billing enquiries, account discrepancies and payment-related matters. Working at the intersection of Finance, Operations and Client Experience, you’ll coach and develop your team, improve service delivery and partner across the business to deliver accurate, efficient and customer-focused outcomes.

This is an exciting leadership opportunity for someone who enjoys balancing people leadership with operational excellence while driving continuous improvement through technology, automation and AI-enabled ways of working.

What You’ll Do

• Lead, coach and develop the Accounts Support team.
• Manage client billing enquiries, payment issues and account discrepancies.
• Resolve complex client, operational and system escalations.
• Monitor team performance and identify improvement opportunities.
• Partner across Finance, Operations and Technology to improve processes.
• Maintain procedures and support operational excellence.
• Ensure compliance with company policies and financial controls.
• Manage rostering, workloads and team performance.
• Support reporting, planning and AI-driven process improvements.

What You’ll Bring

• Previous leadership experience in accounts support, finance or customer service.
• Strong analytical, problem-solving and organisational skills.
• Experience managing billing enquiries and account issues.
• Excellent leadership, communication and stakeholder management skills.
• Proficient with Microsoft 365 (especially Excel) and finance systems.
• Experience with MYOB, payroll, awards or aged care is desirable.
• Relevant Accounting, Commerce or Finance qualifications are desirable.

Trilogy Benefits

• Modern King Street, Bowen Hills office with excellent facilities, close to public transport, cafes, restaurants and supermarkets.
• A positive, people-first culture with regular team events and celebrations.
• Career development and progression across a fast-growing organisation.
• Salary packaging (Novated Leasing) to boost your take-home pay.
• Access to Fitness Passport to support your health and wellbeing.
• EAP support for you and your immediate family.

Unlock your Potential with Trilogy Care

Behind every hour of care is a tech-enabled team rethinking aged care. At Trilogy Care, we use AI, automation and innovation to deliver better outcomes for clients and employees. Every team member has access to generative AI tools, training and opportunities to experiment, creating a culture where great ideas improve care, efficiency and the way we work.

Please note

To join our team, you’ll need to have full Australian work rights. As part of our standard recruitment process, we’ll also conduct a working rights check, police check and request professional references during onboarding.

We appreciate the interest of recruitment agencies but kindly ask that resumes not be submitted unless a prior agreement is in place. Trilogy Care will not accept responsibility for any fees related to unsolicited resumes.