Step up in aged care, without stepping away from the clients 

Trilogy Care is Australia’s fastest growing home health and aged care organisation, rethinking how care is delivered. As a Support at Home provider, we help thousands of Australians live independently in their homes with care that is responsive, human and held to the highest standards. We’re also one of the most technology-forward providers in the sector, using AI, automation and modern operational design to take friction out of care delivery.

As we scale, we’re growing our Care team – and we’re looking for experienced Senior Care Partners to join us.

Role Overview 

As a Senior Care Partner, you’ll manage a large portfolio of clients and be the person they rely on to keep their care running smoothly. You’ll handle phone-based client interactions to resolve queries, arrange services and provide ongoing support, managing a high volume of inbound and outbound calls while keeping the quality of each conversation high.

What You’ll Do 

• Manage a large portfolio of clients, conducting regular check-in calls to maintain strong relationships and identify changing needs 
• Manage a high volume of inbound and outbound calls, responding promptly to assigned and missed contacts 
• Complete client onboarding, including introductions and initial setup of services 
• Review and action on-hold invoices within required timeframes 
• Monitor client budgets and service plans, tracking expenditure to prevent overspend and ensure charges align with eligible funding 
• Monitor client wellbeing and report incidents in line with SIRS requirements, following up on incident management plans as directed by clinical staff 
• Maintain accurate, up-to-date client records and detailed case notes across multiple systems 
• Provide guidance and mentorship to Care Partners, and support the Team Leader with case consultations and coverage during absences 
• Assist with onboarding and training of new team members, promoting collaboration and knowledge sharing across the team 

What You’ll Bring 

• At least 1-2 year of experience in care coordination, case management, or NDIS support services 
• Proven ability to manage a high-volume client portfolio 
• Strong communication skills, with the ability to build rapport with diverse clients and navigate complex or sensitive situations 
• Highly developed organisational and time management skills, with the ability to prioritise competing demands 
• Confident using CRM and client management systems, Microsoft 365 and new technology 
• Solid understanding of the Support at Home framework, including funding structures and service delivery requirements 
• Demonstrated ability to mentor or coach others and step up when the team needs it 
• A warm, resilient and collaborative approach, and a commitment to professionalism 
• Experience in aged care, health, disability or community services is desirable 

Why Trilogy Care 

• Australia’s fastest growing health and aged care provider with a clear direction 
• Genuine career progression as we grow, with pathways across care, coordination and client services 
• Ongoing learning and development, including coaching, training and support to build your capability 
• Access to leading AI tools, plus the training and time to use them properly 
• A leadership team that values clarity, accountability and outcomes 
• Hybrid working arrangements 
• Vibrant team culture and regular social events, with the chance to help shape the culture as we grow 
• EAP support for you and your immediate family 

Ready to take the next step? 

If you’re an experienced coordinator who wants more ownership, more influence and a team that looks to you, we’d love to hear from you. 

Please note 

To join our team, you’ll need to have full Australian work rights. As part of our standard recruitment process, we’ll also conduct a working rights check, police check and request professional references during onboarding. 

We appreciate the interest of recruitment agencies but kindly ask that resumes not be submitted unless a prior agreement is in place. Trilogy Care will not accept responsibility for any fees related to unsolicited resumes.