Help Us Shape the Future of Aged Care

Trilogy Care is one of Australia’s fastest-growing approved Support at Home providers. Our innovative self-management model gives older Australians more choice, transparency, and value – so they can spend less on fees and more on the care they need.

The Role

We’re looking for a detail-oriented Compliance Officer to join our Operations team on a permanent full-time basis. This role plays a vital part in ensuring suppliers meet the standards required to deliver safe, high-quality, government-funded aged care services.

Much of that work happens over the phone. You’ll be on inbound and outbound calls with suppliers throughout the day, verifying documentation, chasing what’s outstanding, and guiding them through their obligations, while keeping compliance records accurate behind the scenes. If you thrive on organisation, precision, and problem-solving, this is a great opportunity to contribute to meaningful work in a growing sector.

What You’ll Do

• Conduct compliance checks on supplier documentation, credentials, and registrations
• Maintain accurate and up-to-date compliance records to support payment processes
• Communicate with suppliers to collect documentation and provide guidance on requirements
• Build positive relationships with suppliers to encourage ongoing adherence to standards
• Collaborate with internal teams, including Business Development and Quality, to resolve issues
• Assist with investigations of incidents and complaints, gathering evidence and supporting corrective actions
• Contribute to continuous improvement of compliance workflows and processes
• Leverage technology and AI tools to improve efficiency, reporting, and data management

What You’ll Bring

We’re particularly interested in people with experience in call centres, contact centres or other high-volume customer operations environments.

You’ll ideally bring:

• Experience in a high-volume phone-based role, such as a call centre or contact centre — essential
• Demonstrated experience working towards KPIs, productivity targets or service-level targets
• Confidence making frequent outbound calls and following matters through to resolution
• Ability to manage calls, emails and administrative tasks simultaneously
• Strong attention to detail and accuracy, even when working at pace
• Excellent organisation and time-management skills
• A proactive approach – you’re comfortable chasing outstanding information rather than waiting for it to arrive
• Clear, professional verbal and written communication
• Confidence using multiple systems and learning new technology
• Proficiency with Microsoft 365; CRM experience is advantageous
• Compliance, administration or checklist-based experience is desirable, but not essential
• Knowledge of aged care, Support at Home or NDIS is valued but not required

Why Trilogy Care?

• Expansive new King Street, Bowen Hills office with excellent facilities, close to public transport, cafes, restaurants and supermarkets
• Vibrant team culture and regular social events
• Opportunities for career mapping and career progression within the company
• Salary packaging to boost your take-home pay
• Access to Fitness Passport to support your health and wellbeing
• EAP support for you and your immediate family

Please note

To join our team, you’ll need to have full Australian work rights. As part of our standard recruitment process, we’ll also conduct a working rights check, police check and request professional references during onboarding.

We appreciate the interest of recruitment agencies but kindly ask that resumes not be submitted unless a prior agreement is in place. Trilogy Care will not accept responsibility for any fees related to unsolicited resumes.