Sales Representative Superhero – Travel Insurance

At TravelCard, we thrive on being there for our customers in their time of need. It’s in our DNA and is what makes us love what we do!

Our proposition: ‘Real-Time Travel Insurance’

We started with a simple insight; instead of treating travellers’ claims as a chore, we decided to trust our customers and treat them as we would like to be treated.

That is how the idea of a payment card (TravelCard) anyone can use anywhere, anytime they need help, was born. Today, we have successfully changed the travel insurance landscape in every market we are in!

If you are looking for a truly rewarding, professional sales role, supported by a fantastic company culture, then read on!

We are looking for someone who is experienced and passionate about sales and has the drive to ensure an outstanding customer experience with every call they take!

What is on offer

• Up to $58,000 salary + up to 10% of base salary in bonuses + Super

• A company that truly values its employees, fosters a positive culture, and is committed to being there when people need it most!

• Join a fabulous team of people who ALL love what they do!

• A supporting work environment – genuine career growth and advancement opportunities

• Full training provided

• Paid day off on your birthday!

About the role

As travel demand returns and more Australians seek dependable travel insurance, there is no better opportunity to join an award-winning provider that offers a distinctive value proposition yet to be offered in the Australian market.

You will work in a fast-paced, dynamic environment and collaborate with a multi-skilled team to deliver outstanding service and meet KPI’s.

Role includes

• First point of contact for all sales enquiries from potential or existing customers

• Be the voice that represents to our customer that being there for them, is our number one priority

• Providing TravelCard’s insurance products to travellers, binding policies and growing our customer database

• Promoting the company ethos by providing an exceptional customer experience and adhering to TravelCard’s values

• Conducting medical screening for new & existing clients with the assistance of the Medical Assessors (full training provided)

• Working as part of a high functioning and multi-skilled team

• Ensuring excellence in customer experience including timeliness of responses

• be prepared to undertake and successfully complete all training

What we are looking for

1. 1+ Years previous experience as a phone sales contact centre agent (or professional transferrable sales experience – working towards KPI’s)

2. Proven track record of reaching and maintaining KPI’s

3. Someone who is passionate about sales and thrives on making the customer happy!

4. Very strong interpersonal skills and relationship building skills

5. A friendly and supportive person who can ‘walk in our customer’s shoes’

6. Outstanding communication skills and the ability to demonstrate empathy while communicating with customers

7. Analytical and problem-solving skills whilst working under pressure

8. A true team player

9. Reliability and punctuality

TravelCard’s story

TravelCard is an award-winning product that has revolutionised the Australian Travel Insurance market as it has done in other countries. TravelCard implements the world’s first travel insurance solution with real-time payments – instantly, globally, on the spot, when our customers really need it. We handle insurance claims right there, upfront, with no out-of-pocket expenses.

Our mission is simple; to simplify our customers’ travel insurance experience.

We trust our customers. We pay claims upfront. We are in their pocket. We go above and beyond for our clients. We provide constant reliable communications and updates reducing our customers’ levels of stress when things go wrong. We serve our customers with genuine compassion and care at the exact time they need it, which makes a big difference.

That’s what makes TravelCard different.

TravelCard Culture

TravelCard Australia offers a rare opportunity for its employees to be part of an established organisation with strong international foundations, that is creating something unique and innovative in the Australian Travel Insurance market.

This translates into an agile, flexible, dynamic and fun work environment where highly motivated, creative and driven people come together to make an impact, shape the organisation and make a difference in a community environment.

Starting from the very top, we foster a culture of leadership, empowering staff and making a positive difference in people’s lives through our presence. We are there when customers need us most. We genuinely believe in our unique products and what we do and are so proud to be game changers and path blazers, eradicating the current limitations and revolutionising the Australian Travel Insurance Industry.

Our employee-centric approach means we understand that when the needs of the employees are met, they, in return, ensure that the needs of the customers and insurance intermediaries are met.

We recognise that every one of our team members is a valued individual with unique gifts and talents from whom our organisation can learn and grow.

If this opportunity excites you as much as it does us, we’d love to hear from you!

Please click on “Apply” and attach your cover letter and resume, alternatively for a confidential discussion please email hr@travelcard.com.au