Practice Manager | Hibberson Street Medical Centre
About Trans-ax Health Care
At Trans-ax Health Care, we are an enthusiastic,
ever-growing team dedicated to empowering independent General Practitioners to
deliver outstanding care to our communities. Since 2012, we have successfully
operated modern, high-traffic medical centres across Australia, managing over a
quarter of a million patient consultations annually. Guided by our core values,
helping doctors above all else, empathy, teamwork, and a constant quest for
improvement, we strive to create an innovative, open, and honest environment
where our healthcare teams and administrative staff can truly thrive.
Job Summary
We are seeking a dedicated and experienced Practice Manager to oversee the daily operations of our Hibberson Street Medical Centre. The Practice Manager will report to the Canberra Operations Manager and work alongside a team of dedicated and skilled Practice Managers. The
successful candidate will be responsible for ensuring efficient operation, providing exceptional care to our valued patients, and maintaining a positive working environment.
Responsibilities
-
Team Leadership: Manage and supervise staff, including hiring, training,
and performance evaluations.
-
Operations & Scheduling: Manage rosters and timesheets, including shift
reallocation and leave planning.
-
Compliance & Policy: Develop and implement policies and procedures to ensure
efficient workflow and compliance with regulations. Lead accreditation compliance and drive process improvement initiatives.
-
Financial Management: Monitor and manage financial performance, including
budgeting, billing, and collections.
-
Patient Relations & Conflict Resolution: Maintain a high level of customer
service by addressing patient concerns swiftly. Act as the primary point
of escalation for resolving workplace grievances, staff friction, or
doctor-administrative misalignments with diplomacy and empathy.
-
Clinical Collaboration: Collaborate with healthcare providers to ensure quality
patient care and effective communication.
-
Facilities Management: Oversee facilities management, maintaining cleanliness and
ensuring a pristine clinic presentation.
-
Culture: Create a positive team environment, valuing individual contributions and leading by example.
Selection Criteria
- Minimum 1 year of experience as a Practice Manager in a General Practice setting.
- Strong leadership and people management skills.
- Excellent communication and interpersonal skills, with a proven ability to manage
difficult conversations and resolve conflicts constructively.
- Up-to-date knowledge of healthcare regulations and compliance requirements.
- Proficient in Microsoft Office and Best Practice software.
- Ability to inspire, empower, and foster a positive team environment.
- The successful candidate must possess the right to live and work in Australia
If you are passionate about delivering exceptional patient care and creating a positive work environment, we encourage you to apply today!
