Practice Manager

Job Summary:

We are seeking a dedicated and experienced Practice Manager at Hibberson Street Medical Centre in Gungahlin. The Practice Manager will report to an experienced and successful Regional Operations Manager and work alongside a team of dedicated Practice Managers. The successful candidate will be responsible for ensuring efficient operation and growth of the centre, while providing exceptional care to patients and maintaining a positive working environment.

Responsibilities:

• Manage and supervise staff, including hiring, training, and performance evaluations.
• Manage rosters and timesheets, including shift reallocation and leave planning.
• Develop and implement policies and procedures to ensure efficient workflow and compliance with regulations.
• Monitor and manage financial performance, including budgeting, billing, and debt collections.
• Maintain a high level of customer service by addressing patient concerns and resolving issues.
• Collaborate with healthcare providers to ensure quality patient care and effective communication.
• Oversee facilities management, maintaining cleanliness, and ensuring a pristine presentation.
• Lead accreditation compliance and drive process improvement initiatives.
• Create a positive team environment, valuing contributions and leading by example.
• Develop and implement marketing and growth strategies to attract more patients and expand the medical centre’s reach.
• Identify business opportunities, build referral networks, and optimize patient engagement for sustainable growth.

Selection Criteria:

• Minimum 1 years’ experience as a Practice Manager in a general practice setting
• Strong leadership and management skills
• Excellent communication and interpersonal skills
• Working knowledge of Medicare Benefits Schedule (MBS) item numbers and claiming processes.
• Knowledge of healthcare regulations and compliance requirements
• Proficient in Microsoft Office and Best Practice
• Ability to inspire, empower, and create a positive team environment
• Experience in growing a medical practice through marketing strategies and patient acquisition.
• Knowledge of MBS items, GP management, and optimizing clinic operations for growth.

If you are passionate about leading a thriving medical practice and driving its growth, we encourage you to apply today!