• Location: Geelong Mall Medical Centre
• Hours: Permanent Part-Time (20 hours per fortnight)
• Reporting to: Practice Manager, Geelong Mall Medical Centre

About Trans-Ax Health Care

Trans-Ax Health Care is a leading provider of high-quality, accessible primary healthcare services across Australia. We are dedicated to supporting our medical practitioners and clinical teams so they can deliver exceptional patient-focused care. By fostering a professional, collaborative, and supportive environment, we ensure our medical centres operate efficiently while maintaining a warm and welcoming atmosphere for the communities we serve.

 Position Overview

We are seeking a motivated and friendly Permanent Part-Time Medical Receptionist (20 hours per fortnight) to join our team at Geelong Mall Medical Centre. As the first point of contact for our patients, you will play a crucial role in representing our clinic. You will be responsible for providing exceptional customer service, managing appointments, handling inquiries, and supporting our doctors and clinical staff with day-to-day administrative tasks.

 Responsibilities;

• Greet patients and visitors in a friendly, empathetic, and professional manner.
• Manage patient appointments efficiently, including scheduling, rescheduling, and cancellations.
• Verify and update patient information accurately using Best Practice software.
• Handle incoming phone calls, manage general inquiries, and relay messages to staff promptly and accurately.
• Support doctors and clinical staff members with routine administration tasks.
• Process patient billing and payments in strict accordance with business and Medicare guidelines.
• Maintain accurate, secure patient records in full compliance with healthcare privacy regulations.
• Resolve patient concerns effectively while maintaining a high standard of customer service.

 You will have;

• Previous experience in a medical administration or fast-paced customer service role is highly preferred.
• Proficiency in Microsoft Office Suite and Best Practice clinical software is highly advantageous.
• Excellent verbal and written communication skills with strong interpersonal capabilities.
• Strong organizational and time management skills, with the ability to multitask under pressure.
• Flexibility to work a variety of days and times to meet the permanent 24-hour weekly schedule including weekend work.

 If you are passionate about delivering exceptional patient care and creating a positive work environment, we encourage you to apply today!