·Location: Brindabella Medical Centre, Queanbeyan
·Hours: Permanent Part-Time (24 hours per week)
·Reporting to: Practice Manager, Cooleman Court Medical Centre
About Trans-Ax Health Care
Trans-Ax Health Care is a leading provider of
high-quality, accessible primary healthcare services across Australia. We are
dedicated to supporting our medical practitioners and clinical teams so they
can deliver exceptional patient-focused care. By fostering a professional, collaborative,
and supportive environment, we ensure our medical centres operate efficiently
while maintaining a warm and welcoming atmosphere for the communities we serve.
Position Overview
We are seeking a motivated and friendly Permanent
Part-Time Medical Receptionist (24 hours per week) to join our team at Cooleman
Court Medical Centre. As the first point of contact for our patients, you will
play a crucial role in representing our clinic. You will be responsible for
providing exceptional customer service, managing appointments, handling
inquiries, and supporting our doctors and clinical staff with day-to-day
administrative tasks.
Responsibilities
-
Patient Care: Greet
patients and visitors in a friendly, empathetic, and professional manner.
-
Appointment Management:
Manage patient appointments efficiently, including scheduling,
rescheduling, and cancellations.
-
Data Integrity: Verify
and update patient information accurately using Best Practice software.
-
Communication: Handle
incoming phone calls, manage general inquiries, and relay messages to
staff promptly and accurately.
-
Administration: Support
doctors and clinical staff members with routine administration tasks.
-
Billing: Process patient
billing and payments in strict accordance with business and Medicare
guidelines.
-
Compliance & Privacy:
Maintain accurate, secure patient records in full compliance with
healthcare privacy regulations.
-
Conflict Resolution: Resolve
patient concerns effectively while maintaining a high standard of customer
service.
Selection Criteria
-
Experience: Previous
experience in a medical administration or fast-paced customer service role
is highly preferred.
-
Software Skills:
Proficiency in Microsoft Office Suite and Best Practice clinical
software is highly advantageous.
-
Communication: Excellent
verbal and written communication skills with strong interpersonal
capabilities.
-
Organization: Strong organizational
and time management skills, with the ability to multitask under pressure.
-
Availability:
Flexibility to work a variety of days and times to meet the permanent
24-hour weekly schedule.
If you are passionate about delivering
exceptional patient care and creating a positive work environment, we encourage
you to apply today!
