Assistant Front Office Manager

The Sands Torquay is gearing up for another busy summer season, and we’re creating a brand-new leadership role within our Front Office team: Assistant Front Office Manager. This is a fantastic opportunity for an experienced hotel leader to join our team, working closely with our Hotel Operations Manager and Front Office Supervisor to lead our front-of-house team.

About the Role

As Assistant Front Office Manager, you’ll be the operational leader of our Front Office, providing day-to-day leadership across all shifts (7am–9pm rotating roster). You’ll own the front office roster, lead recruitment and training of our Guest Service Agents, and be the key escalation point for guest matters that need a manager’s touch. You’ll report directly to the Hotel Operations Manager and work alongside the Front Office Supervisor and Reservations Manager.

What You’ll Be Doing

• Leading front office shifts and acting as manager on duty, including some early mornings, evenings, weekends and public holidays
• Building and managing the front office roster and labour cost
• Being the go-to person for escalated guest concerns
• Leading onboarding and ongoing training for our Guest Service Agents
• Working closely with Reservations, Housekeeping and Maintenance to keep operations running smoothly

What We’re Looking For

• Your warm and friendly personality! We pride ourselves on our exceptional guest service and you will be leading by example.
• Proven leadership experience in a front office or guest service role
• A confident, calm approach to resolving guest complaints and making decisions under pressure
• Experience in coaching and training team members
• Comfortable using a property management system (PMS)

What’s on Offer

• The opportunity to make your mark in a newly created leadership position

Support and mentoring from the Hotel Operations Manager as you grow into the role

• Competitive salary, to be discussed with shortlisted candidates
• Uniforms provided, plus staff discounts across the resort
• Immediate start available

How to Apply

Please submit your resume and a brief cover letter to Megan Hefkey, Hotel Operations Manager, at mhefkey@thesandstorquay.com, or call 5264 3333.