Adelaide CBD | Full Time | Monday–Friday | 7:00am – 3:00pm
About The Role
About The Role
If your natural instinct is to grab the phone before it hits the second ring, and an unanswered email physically bothers you, keep reading.
We’re looking for a Lead Intake Coordinator to join our Support Centre team in Adelaide. You’re the first voice our customers hear, the first person who reads their enquiry, and the one who makes sure they land in the right hands, fast.
Every day you’ll be handling inbound calls and emails from customers across Australia and New Zealand who need help with pest control, cleaning, carpet cleaning, or electrical test and tag. No two conversations are the same, and that’s the point. You’ll vet enquiries, make sure the details are accurate, and allocate leads to the right Franchise Partner — all while keeping things moving without dropping the ball.
What You’ll Be Doing
- Answering inbound calls and emails across multiple inboxes — promptly, every time
- Vetting customer enquiries to make sure the details are right before allocating to Franchise Partners
- Coordinating lead allocation across our national network in Australia and New Zealand
- Keeping data clean, accurate and up to date, cleaning up any mistakes straight away
- Solving what you can, and knowing who to pass things to when it’s not yours to fix
- Being the kind of warm, professional first impression that makes customers feel looked after
Who You Are
You don’t need to come from any particular industry — we can teach you industry knowledge, but not drive and personality! If you’re warm, switched-on and the kind of person who takes a bit of pride in doing things properly, we want to hear from you!
Does this sound like you? You:
- Like people and genuinely enjoy a good conversation
- Have a bit of a thing about staying on top of things — unanswered messages bug you
- Can keep track of multiple things at once without it rattling you
- Catch the small stuff that others might miss
- Get things done without needing to be pushed
Every day is a little different here, and the variety is honestly one of the best parts of the role. One call you’re helping someone with a pest problem, the next it’s a cleaning job across multiple sites. It keeps things interesting.
Why You’ll Like It Here
We’re a family business that genuinely cares about the people in our team, our Franchise Partners, and having fun while getting the job done. We value good communication, positive energy and people who take pride in what they do. The Support Centre is the heartbeat of the operation, and this role sits right at the middle of it all.
Ready to Apply?
Send us your resume and a short cover letter telling us why you’re the kind of person who jumps at the phone — and what experience you have in customer service, admin, scheduling or operations.
Successful applicants will be required to provide a current Police Clearance Check.
