Summary:

We are seeking a dedicated IT Technical Specialist to join our team in Hawthorn East, Victoria. This permanent, full-time role is essential for ensuring the smooth operation of our IT systems and providing technical support to our staff. The ideal candidate will possess a strong understanding of IT infrastructure and a passion for problem-solving, contributing to the overall efficiency and effectiveness of our organisation.

Responsibilities:

• Provide technical support and troubleshooting for hardware and software issues.
• Manage and maintain IT infrastructure, including servers, networks, and workstations.
• Assist in the implementation of new technologies and upgrades.
• Monitor system performance and ensure security protocols are followed.
• Collaborate with team members to develop and improve IT processes.
• Document technical procedures and user guides for staff.
• Train staff on new systems and software applications.

Qualifications:

• Associate degree in Information Technology or a related field.
• Proven experience in a technical support role or similar position.
• Strong knowledge of IT systems, networks, and security.
• Excellent problem-solving skills and attention to detail.
• Ability to communicate technical information clearly to non-technical users.
• Familiarity with various operating systems and software applications.