The Body Shop Australia is currently recruiting for a Cluster Manager who will based at our West Lakes store in Adelaide. You’ll be an inspirational leader with enthusiasm for our brand and believe in the way we do business. With beauty retail expertise that is second to none, you will drive the store and the team deliver retail excellence, strong sales results, and engaging customer experience.
Store Based Cluster Manager: $74,000 + super
Purpose of the Cluster Manager role:
To support our cluster Adelaide stores to achieve profitability through enhancing sales and managing costs effectively. The cluster manager will build effective relationships with their store cluster whilst working closely with the State Manager for SA/WA who is based in Perth. Support and guidance to enact the company objectives will be provided by their State Manager, to whom they will report to. All stores within the cluster will report directly into the cluster manager for daily/ weekly support. The cluster manager will be responsible for the daily/ weekly and monthly management of each store within their cluster, working collaboratively with their store managers. The role will be a hybrid of working in the home store and in the field for store visits as well as administrative responsibilities. This will entail spending 3 days a fortnight on store visits in the field. To support them in this role, the team in their home store will be supported and upskilled to operate effectively while they are out of store.
Cluster Manager Key Job Accountabilities on the direction of the SA/WA State Manager (based in Perth):
- Supporting Store Managers with all daily, weekly, and monthly processes as the first point of contact
- Achieving sales and KPI benchmarks across the cluster
- Ensuring all stores are within wage budgets.
- Manage recruitment needs interview, hiring and induction training requirements for any roles outside of the store manager responsibility in conjunction with the state manager for management roles.
- Providing feedback, coaching and action plans on fortnightly store visits and coaching calls weekly
- Ensure stores’ compliance with service framework, visual merchandising standards, inventory management and all company policies and procedures.
- Review weekly store reports and provide feedback to State Manager / Stores.
- Provide customer feedback and feature and VM feedback to the State Manager.
- Weekly administrative tasks to ensure cluster are across all National and State based projects and tasks.
Cluster Manager Working Relationships & Interfaces
- State Manager and Store Managers within State Manager’s region.
Benefits
- Regular working hours
- Generous staff discount
- Incentives for meeting KPI and store targets
- Service rewards for loyal employees
- Time in Lieu policy
- Learning and Development Program
What we look for
- Confident in meeting sales and performance targets
- Outstanding planning and organising skills
- Experience of using data provided to make sound commercial and business decisions
- Ability to work collaboratively within a feedback culture
- Team coaching and development
- Outstanding communication and operational skills
- Leadership skills to achieve personal and business success.
- Flexibility to work across Sunday to Saturday is required.
Cluster Manager Requirements
Experience:
- A Senior Store Manager/Cluster Manager with proven leadership skills across all facets of the business including strong leadership, people development, commercial acumen, and all financial and operational procedures.
Competencies required:
- Extensive knowledge of store product
- Champions the company values
- Confident in carrying out The Body Shop policies and procedures including but not limited to recruitment/onboarding via Employment Hero, stock takes, inventory handling, visual merchandising, OHS standards and other retail operations.
- A passion for people development and can build relationships with store managers and wider retail teams to maximize individual and store performance.
Diversity Statement
At The Body Shop, we firmly believe that equality is a human right and that all people should have an equal opportunity to pursue their dreams and aspirations. We are committed to attracting, developing, and retaining the very best people by offering a creative and inclusive workplace where talent is recognized. We value diversity and consider all applicants for employment without regard to race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status or disability status. We are proud to have a number of different active employee inclusion networks that serve not just as catalysts for change, but also to build a spirit of diversity, equality, inclusivity, and provide safe supportive spaces for engagement and solidarity for members of these communities. The Body Shop is also committed to providing access, equal opportunity, and reasonable accommodations for individuals with disabilities in employment, its services, programs and activities. To request a reasonable accommodation, please let us know in your application.
