Consumer Officer

Be Part of History

This isn’t just a retail role, it’s your opportunity to help shape the day to day operations of Tasmania’s first AFL and AFLW club. As a Consumer Officer at the Tasmania Football Club (Club), you’ll play a key frontline role across retail, membership, activations and more, bringing the Club to life in communities across the state.

We’re building something new, bold, and uniquely Tasmanian. If you’re passionate about sport, thrive in fast-paced environments, and want to be part of a start-up team doing things differently, this is your chance.

Your Role

We’re looking for energetic, hands-on team members who can wear multiple hats, from selling merchandise and memberships to helping deliver game-day and events. This role suits people who are flexible, proactive, and excited by variety. You’ll be part of a small, high performing team focused on creating unforgettable experiences for our members and supporters.

This is a casual role with varying shifts depending on operational requirements. Majority of work will be based in Southern Tasmania, with some opportunities across the state.

Key Responsibilities

Retail & Customer Service:

• Greet customers, members and fans with energy and professionalism
• Support the setup, operation and pack down of pop-up and permanent retail activations
• Process transactions accurately using the Club’s POS system
• Assist with inventory, restocking, and stocktake processes
• Ensure retail environments are clean, organised, and visually aligned with the brand

Memberships & Customer Service:

• Provide exceptional service to members and supporters across all membership channels
• Respond to membership enquiries via phone, email, online platforms, and in person in a professional and timely manner
• Process membership sales, renewals, upgrades, cancellations, and account updates accurately using the Club’s CRM system
• Support match day and event membership activations, including member assistance and issue resolution
• Maintain accurate member records and ensure data integrity across membership systems

Brand Representation

• Act as a positive and professional representative of the Club at all times
• Engage with fans and community members in line with Club values of pride, connection and inclusivity
• Contribute to a strong team culture built on trust, energy and shared purpose

Who You Are

• A people person who enjoys variety, fast-paced work, and being part of a team
• Reliable, flexible, and willing to roll up your sleeves to get the job done
• Energised by the buzz of events, game days, and fan interaction
• Committed to bringing a positive attitude to every shift

You Bring

• Experience in retail or customer service (preferred but not essential)
• Excellent communication skills and a proactive mindset
• Ability to stay organised and calm under pressure
• A current driver’s licence
• Working with Vulnerable People (WWVP) check or willingness to obtain
• Interest in sport, entertainment, or event operations

How to apply

We’d love to get to know you beyond your CV. Please add a short video introduction to your Employment Hero Jobs profile before applying. Briefly introduce yourself, highlight relevant experience or skills, and tell us why this opportunity interests you. To add it, sign into Employment Hero Jobs, select Job Search or Applications, then choose Record your video. Allow camera and microphone access, record and review your introduction, select Use this video, and wait for the upload to complete.

We’ll also accept the usual cover letter!

Applications close Friday 28 August at 5.00pm