This position will lead the governance function for the North
Queensland networked hub model (networked hub). Various functions of the
networked hub will be provided by external stakeholders, and the team will work
closely with all stakeholders to support the governance function. The networked
hub will enhance the local DFV immediate responses for victim-survivors and
strengthen referral pathways across the Local Governance Areas (LGA) of
Townsville City, Burdekin, Hinchinbrook and Palm Island. The governance
function provides strategic oversight of the networked hub. The function
will monitor the overall progress of the model, identify trends and emerging
issues to ensure the model works effectively and efficiently for
victim-survivors. This will ensure that practitioners are supported in their
roles to deliver safe and effective outcomes for victim-survivors.
The
Governance Lead is responsible for strengthening cross-sector governance
arrangements, convening and chairing governance forums, guiding
evidence-informed decision-making, managing escalation pathways and ensuring
governance processes are culturally safe, trauma-informed, accountable and
aligned with legislative, policy and practice requirements.
A
key focus of the role is maintaining strong, trusted and productive
relationships with the external stakeholders involved in the networked hub,
including partner agencies, government departments, specialist services,
community organisations and other contributors to the service response. These
relationships are critical to ensuring shared accountability, clear
communication, timely escalation of issues, coordinated referral pathways and
consistent practice across the network. By actively building and sustaining
these partnerships, the Governance Lead will support a connected, culturally
safe and trauma-informed response that places the needs, safety and voices of
victim-survivors at the centre of governance and service improvement.
Duties &
Responsibilities
The
Governance Lead will:
- ·Provide
strategic oversight of governance systems, structures and processes across the
relevant service model, ensuring effective coordination, accountability and
alignment with organisational priorities.
- ·Convene,
chair and lead governance meetings, ensuring clear agendas, purposeful
discussion, timely decisions and accurate recording and follow-up of agreed
actions.
- ·Lead
cross-sector discussions with internal teams, partner agencies, funders and
other stakeholders to support shared problem-solving, service integration and
coordinated responses to community need.
- ·Build,
maintain and strengthen constructive relationships with external stakeholders
involved in the networked hub to support trust, shared accountability, clear
communication and coordinated service responses.
- ·Promote
effective information sharing, agreed escalation processes and collaborative
problem-solving between partner agencies to address service gaps, risks and
emerging issues across the networked hub.
- ·Manage
escalation pathways for complex issues, risks, service barriers and
system-level concerns, ensuring matters are appropriately documented,
communicated and resolved.
- ·Guide
governance decision-making using service data, quality information, stakeholder
feedback and evidence-informed practice to support continuous improvement and
model refinement.
- ·Ensure
governance arrangements comply with relevant legislation, policy, funding
requirements, practice standards, privacy and confidentiality obligations and
TAIHS policies and procedures.
- ·Supervise,
support and provide direction to the Data and Quality Officer and Project and
Administration Officer, including workload planning, performance guidance and
professional development.
- ·Promote
culturally safe, trauma-informed and community-led approaches in governance
discussions, stakeholder engagement and service improvement activities.
- ·Prepare
and review governance reports, briefing papers and recommendations for the
Director of Community and Youth Services and other relevant governance bodies
as required.
Working Relationships
This position reports directly to the Director of Community and Youth Services and provides
leadership to the Data and Quality Officer and Project and Administration
Officer. The role works collaboratively with Community and Youth Services
leaders, TAIHS programs, corporate support functions, partner organisations,
government agencies, funders and community stakeholders to support effective
governance, service coordination and continuous improvement.
Required Licenses and Checks
· Ability to pass a National Police Check – no Serious/Criminal/Court Records
· Current Blue Card (Queensland’s Working with Children Check)
· Current C Class Drivers Licence (Qld) (remove as required if not mandatory)
· Proof of qualifications and current registration (as appropriate) are to be provided
prior to commencement of employment
- · Ability to perform the physical requirements of the role in a safe manner
- · Offer of the position may be subject to a pre-employment medical assessment to
support the selection process.
Required Attributes
Strong leadership, judgement and accountability, with the ability to guide complex
discussions, manage competing priorities and support sound decision-making.
· Demonstrated commitment to Aboriginal and Torres Strait Islander community control, cultural
governance, cultural safety and respectful engagement with community, Elders,
families and stakeholders.
· High-level communication, facilitation, negotiation and stakeholder engagement skills
across government, non-government, health, human services and community
settings.
· Proven ability to develop and sustain strong external stakeholder relationships that
support partnership-based governance, shared responsibility and coordinated
responses for people using the networked hub.
· Ability to interpret data, reports, risks, trends and service information to inform
governance discussions, continuous improvement and strategic advice.
· Highly organised, responsive and solutions-focused, with strong attention to detail
and the ability to maintain effective governance records, decisions and action
tracking.
To apply click the apply now tab. For more information and to view the full position description for this role go to our TAIHS careers page: https//taihs.net.au/careers/
Please submit a cover letter and up to date resume outlining how your capabilities. experience and qualifications align to the requirements of this role
This position closes at mid night on Sunday August 2 2026
contact hr@taihs.net.au for further information
