Enrolment and Onboarding Coordinator (Full-time, Permanent)
SWC Training | Healthcare & Hospital Workforce Solutions
SWC Training (RTO 4567) is seeking a detail-oriented, client-focused Enrolment and Onboarding Coordinator to join our team in a full-time, permanent role. This position is ideal for someone who thrives on delivering exceptional customer service, managing complex administrative processes, and making a real difference in the learner journey from sign-up to training commencement.
About SWC Training
SWC Training is a specialist Registered Training Organisation delivering high-quality vocational education to the health and care sectors across Australia. We partner closely with hospitals, health
services, and employers to provide compliant, industry-relevant training, predominantly through funded traineeships, that supports workforce capability and career pathways.
As part of the IVET Group, SWC has over 25 years’ experience delivering workplace-based training solutions, supporting more than 30,000 learners nationwide. Our training is primarily delivered on the job, enabling healthcare organisations to upskill their workforce with minimal disruption while maintaining compliance with regulatory and funding requirements.
About the Role
This role is responsible for managing the end-to-end learner enrolment process and supporting clients in successfully onboarding learners to SWC accredited training programs. You will be the
primary point of contact for clients and learners throughout the enrolment journey, ensuring a smooth, accurate, and positive experience from initial enquiry through to training commencement.
Working closely with the General Manager – Growth, the NSW Partnership Manager and internal teams, you will also undertake small-scale business development activity, supporting re-enrolment
conversations, warm lead follow-ups, and client relationship maintenance to help grow our existing hospital and healthcare partnerships.
Key Responsibilities
- Manage the end-to-end learner enrolment process, including collection and verification of documentation, data entry into relevant systems (Monday.com, HubSpot), and communication with learners and clients throughout.
- Support customers to onboard new learners, acting as the primary contact for enrolment queries, program guidance, and issue resolution during the onboarding phase.
- Maintain accurate and compliant enrolment records in accordance with IVET Group policies and RTO regulatory obligations.
- Coordinate with clients to schedule and run information sessions, enrolment days, and onboarding activities that prepare learners for training commencement.
- Collaborate with administration, finance, and training delivery teams to ensure a smooth transition from enrolment to training and resolve any issues promptly.
- Build and maintain positive relationships with existing client contacts, supporting day-to-day enrolment needs and identifying opportunities to deepen engagement.
- Undertake small-scale business development activity, including warm lead follow-ups, re-enrolment conversations, and preparation of proposals or information packs as directed
- Monitor enrolment data and provide regular reporting on enrolment volumes, onboarding completion rates, and any trends requiring attention
- Represent SWC in a professional and client-centred manner at client sites, information sessions, and onboarding events
What We Offer
- A meaningful role at a leading provider in the healthcare training sector.
- Strong brand and established relationships across hospitals and health services nationwide
- Supportive leadership and a collaborative, values-driven team environment
- Competitive salary with scope for growth as the role and team develop
- Work that makes a real difference to students and healthcare workforces across Australia
About You
You will have:
- Experience in learner enrolment, client onboarding, administration, or customer service within the education, training, healthcare, traineeship or related sector.
- Strong interpersonal and relationship-building skills, with the ability to work effectively with clients, learners, and internal teams at all levels.
- High level of accuracy and attention to detail, with demonstrated ability to manage data entry and administrative processes in a fast-paced environment.
- Proficiency in CRM platforms or student management systems (e.g. HubSpot, Monday.com desirable, and strong general computer literacy, including Microsoft Office.
- Understanding of VET or RTO enrolment requirements and compliance obligations, or demonstrated ability to quickly learn and apply regulatory frameworks.
- Excellent written and verbal communication skills with the ability to clearly explain enrolment processes and program information to learners and client contacts.
- Familiarity with the healthcare training landscape, including traineeships and accredited qualifications (highly desirable).
- A collaborative, growth-oriented mindset with commitment to continuous improvement and client-centred service
- Current driver’s licence and ability to travel to client sites as required
- Current Working with Children Check (or willingness to obtain)
Why Join SWC Training?
At SWC Training, you will be part of a purpose-driven organisation committed to delivering high-quality, compliant training that makes a real difference in the healthcare sector. In this role, you will be at the heart of the learner experience – helping people take the next step in their healthcare careers while supporting hospitals and health services to build skilled, capable workforces.
Apply today – we are shortlisting immediately.
