Support Coordinator

Salary range:     $80,000 – $90,000 per year 

Reports to:         Senior Support Coordinator

About Us: 

SILC is a NFP cooperative and a NDIS registered provider of supported independent living supports. SILC is committed to providing high-quality, person-centred support to individuals in our residential care facilities. We are looking for a compassionate and dedicated Support Coordinator to join our team and make a positive impact on the lives of our participants. 

Job Overview: 

The NDIS provides participants with funding to access a wide range of supports and services that help them achieve their goals, build independence, and engage meaningfully with their communities. The Support Coordinator provides capacity-building support to help participants implement their NDIS plans effectively.

The Support Coordinator will be a member of the SILC Support Coordination team and is responsible for assisting NDIS Participants (and their families) to:

• Understand their NDIS plan and the different funding categories
• Identify their needs, challenges, and goals
• Connect to the services and supports that they need
• Build skills to coordinate supports and services effectively
• Connect with appropriate service providers across various support categories
• Manage budgets and track funding utilization to ensure sustainability of supports
• Resolve service delivery issues and navigate challenges within the NDIS system
• Coordinate multiple stakeholders to ensure cohesive support delivery
• Assist with preparing for plan reviews and gathering evidence of outcomes
• Liaise with the NDIA and other government agencies as needed
• Monitor the quality and effectiveness of supports
• Support participants to build capacity and increase independence over time
• Identify opportunities for community engagement and social participation
• Assist in preparing for and navigating significant life transitions

The Support Coordinator will work collaboratively with participants, their families, and service providers to implement NDIS plans effectively and achieve meaningful outcomes. Activities will be agreed upon as part of a Service Agreement between SILC and the Participant, focusing on the individual needs and goals of each participant.

REQUIRED SKILLS AND ATTRIBUTES:

The Support Coordinator should have:

• A minimum of one (1) years’ experience in the disability sector
• A minimum qualification of a Diploma in a related human services field
• Knowledge of NDIS funding categories and how they can be utilized
• Understanding of person-centered planning approaches
• Experience or interest in working with people with disability
• Good organisational skills with ability to prioritize tasks 
• Skills in budget management and record-keeping
• A developing understanding of disability services and quality standards
• Ability to build rapport with participants, families, and service providers
• Problem-solving skills and a solutions-focused approach
• A desire to help people with disability achieve their goals and increase independence
• Willingness to learn and adapt in a changing environment
• Good communication and interpersonal skills
• A team player mentality and problem-solving attitude
• An ability to take responsibility for own actions
• Willingness to seek guidance when facing challenges
• Openness to different perspectives and experiences
• A commitment to representing our Co-op in an honest, ethical, and professional way

NDIS WORKER SCREENING:

This role is an identified risk-assessed role in accordance with the National Disability Insurance Scheme (Practice Standards – Worker Screening) Rules 2018. Candidates must demonstrate a valid National Disability Insurance Scheme Worker Check (NDISWC) or evidence of obtaining one.

WORKING WITH CHILDREN CHECK:

Candidates must possess a valid Working With Children Check.

COVID-19 VACCINATION:

This role will require 3 doses of the COVID-19 vaccine.

What We Offer: 

• A supportive and inclusive work environment. 
• Opportunities for professional development and career progression. 
• Access to employee well-being programs. 

 How to Apply: 

Please submit your application, providing a brief cover letter and resume that clearly explain your interest in the position.