Home Care Administration Officer (Bilingual in Vietnamese & English)

About Us

Sunnycare was founded on the belief that elderly individuals have made significant contributions to our community throughout their lives.

Our mission is to work closely with clients and their families to enrich their lives—bringing sunshine and dignity to those who have given so much. We provide tailored Home Care Packages that support independence while maintaining strong community connections.

As a multicultural organisation, our diverse backgrounds enable us to understand and support the unique challenges older individuals may face, allowing us to better guide them on their home care journey.

About the Role

We are seeking a reliable and detail-oriented Home Care Administration Officer to support the delivery of high-quality home care services.

This is an entry-level administrative role, supporting Care Coordinators and Case Managers with day-to-day operations, data entry, and general client service administration.

Location

Primarily supporting the Inala area and surrounding Vietnamese communities, with occasional travel to the Brisbane office for meetings and team activities.

Key Responsibilities

1. Administration & Data Support

• Maintain accurate client, staff, and service records in the system
• Assist with data entry, document updates, and file management
• Support internal reporting and information tracking
• Ensure documentation is accurate and up to date in line with compliance requirements

2. Rostering & Scheduling Support

• Provide administrative support with rostering and schedule updates
• Assist with coordinating shifts and staff availability
• Help monitor changes and notify relevant team members
• Support the team to maintain efficient scheduling processes

3. Client Service Support

• Assist with organising client services and appointments
• Respond to general enquiries from clients and families
• Maintain clear communication with internal teams
• Support coordination of client services and internal team communication
• Support client activities and community engagement coordination

4. General Office Administration

• Support general office administration, including phone and email enquiries
• Provide administrative support to Care Coordinators and Case Managers
• Assist with filing, documentation, and record keeping
• Check and follow up on required documentation
• Escalate complex matters to senior staff when required

About You

We are looking for a proactive and organised team player who enjoys supporting others and working in a fast-paced environment.

You will bring:

• Bilingual in Vietnamese and English (essential)
• Australian working rights
• Previous experience in administration, rostering, or customer service
• Interest in aged care or community services (highly regarded)
• Strong organisational and communication skills
• Attention to detail and ability to multitask
• Basic proficiency in Microsoft Office and CRM systems
• Valid driver’s licence (preferred)
• National Police Check (or willingness to obtain)

What We Offer

• Competitive entry-level salary
• Clear career pathway to Care Coordinator and Case Manager roles
• Ongoing training and development opportunities
• Supportive and multicultural team environment
• Employee benefits (e.g. novated leasing, corporate discounts)

How to Apply

If you are interested in this position, please apply through the Seek ad, or send your resume and cover letter to resume@sunnycare.com.au, or text message to 0450 570 518, thank you.