Reservations Coordinator

SRG Hospitality  │  Central Reservations  │  Sydney NSW  │  Casual  │  Immediate start

The busiest dining rooms in Sydney start with a booking. We’re looking for a sharp, organised Casual Reservations Coordinator to join our central reservations team and help make every guest’s experience start right, from the first call.

Immediate start. No late nights. Real impact.

THE ROLE

Sitting within SRG Hospitality’s central reservations team, you’ll manage bookings and guest enquiries across our portfolio of waterfront and landmark Sydney venues, including Aqua Dining, Ripples Milsons Point, The Nielsen, Akti and Riva Rose Bay.

You’ll be the first voice many of our guests hear, and the reason the venue team knows exactly who’s walking through the door and what will make their night.

WHAT YOU’LL DO

• Manage reservations, amendments and cancellations across phone, email and online channels
• Keep guest profiles accurate and detailed: preferences, dietary requirements, occasions
• Coordinate with venue managers so every service starts with a clean, accurate booking sheet
• Handle guest enquiries with warmth and follow them through to resolution
• Support group and special-occasion bookings, passing larger enquiries to our Sales & Events team

WHAT YOU’LL BRING

• Previous hospitality experience (essential)
• Strong attention to detail. In reservations, one wrong date or missed allergy note matters
• Availability for weekend shifts, at least one day each weekend
• Previous administration experience (welcomed)
• Previous experience as a Reservations Coordinator (preferred, not essential)
• Knowledge of SevenRooms (preferred)
• Full working rights in Australia

HOURS & PAY

• Casual role, shifts rostered between 9am and 8pm
• Paid under the Restaurant Industry Award 2020 (MA000119), including 25% casual loading, plus 12% superannuation

WHY SRG HOSPITALITY

SRG Hospitality is one of Sydney’s most distinctive restaurant groups: a family-founded collection of venues, each with its own personality and all sharing the same commitment to warm, personal, generous hospitality.

We live by four values: Heart, Ownership, Craft and Together. If you care about getting the detail right because you know what it means to the guest, you’ll fit right in.

You’ll also enjoy:

• Staff dining discounts across SRG venues
• A pathway into a growing reservations function with Supervisor and Team Lead roles
• The chance to learn the operations of some of Sydney’s most iconic dining rooms

READY TO START?

We’re moving quickly on this role. Apply now via Seek, or send your resume to careers@srghospitality.com.au.