Operations Supervisor
About RPM Hire
Founded in 2011, RPM Hire has grown rapidly to become a market leader in traffic management equipment hire across Australia. With operations in VIC, NSW, QLD, TAS, WA and SA—and plans for international expansion—our business is built on delivering exceptional customer service and continuously improving both our products and the way we work.
Our Vision is simple but ambitious: to be the world’s leading supplier of traffic management equipment hire, known for outstanding customer satisfaction, reliable equipment and professionalism. We’re passionate about offering top-quality gear at competitive prices, helping our customers get the best value possible.
Our Culture is what makes us stand out. Guided by our core values—People Matter, Thirst for Improvement, Be Memorable, Be Courageous and Safely Get Sh!t Done—we foster strong, lasting partnerships with both our customers and our team.
The Opportunity
Due to company growth, we have an exciting opportunity for an experienced Operations Supervisor to join our team.
This is a hands-on leadership position responsible for the day-to-day management of branch operations, including scheduling, resource allocation, equipment utilisation and customer service.
The successful candidate will be comfortable working across both the office and the yard—regularly checking equipment, stock and dispatch readiness while supporting drivers, workshop personnel and customers.
You will also be willing and able to step in as a backup driver when required to keep deliveries, collections and equipment movements on schedule.
Your tasks and responsibilities will include, but are not limited to:
- Planning and managing daily driver, labour and equipment schedules
- Coordinating deliveries, collections, mobilisations and equipment movements
- Prioritising RPM-owned equipment and minimising overtime and cross-hire costs
- Managing the branch’s out-of-hours roster
- Conducting regular yard checks to ensure equipment, stock and workspaces are clean, organised and dispatch-ready
- Confirming equipment and site readiness before deliveries and installations
- Working closely with the workshop team to prioritise equipment repairs and turnaround
- Supporting weekly stocktakes and maintaining accurate inventory records
- Managing driver concerns and conducting regular one-on-one meetings
- Acting as the primary escalation point for operational customer concerns
- Building positive relationships with customers, suppliers and transport providers
- Working closely with the sales team to confirm equipment availability and meet delivery requirements
- Completing on-hire, off-hire, delivery and collection entries accurately and on time
- Booking external transport and raising relevant purchase orders
- Scheduling and managing messages for VMS boards
- Previous experience in operations supervision, transport, logistics, or equipment hire within a fast-paced environment.
- Demonstrated strength in scheduling, organisation, and resource-planning skills, with a proven ability to manage complex operations.
- Championing RPM Hire’s safety culture and ensuring incidents and hazards are reported promptly
- Sound knowledge of fleet management, equipment maintenance, and logistics operations, including cost control measures.
What You Will Bring
- Previous experience in an operations supervisory, transport, logistics, equipment hire or similar role
- Strong scheduling, organisation and resource-planning skills
- A practical, hands-on leadership style and willingness to work in the yard when required
- Sound knowledge of fleet, equipment and logistics operations
- Confidence managing driver, customer and operational escalations
- Strong communication and relationship-building skills
- Excellent attention to detail across administration, data entry and reporting
- The ability to manage multiple priorities in a fast-paced environment
- A proactive, solutions-focused approach with a positive can-do attitude
- Proficiency with fleet management software and scheduling tools.
- Understanding of workplace health and safety (WHS) regulations and best practices in logistics and equipment hire.
- A strong commitment to workplace health and safety
- Alignment with RPM Hire’s Core Values
- A current unrestricted driver’s licence appropriate to the branch fleet
- Willingness and ability to act as a backup driver when required
- Flexibility to provide occasional after-hours support
The Benefits of Working at RPM Hire
- Safety-first culture
- Full training provided
- Ongoing training and development opportunities
- Employee profit share program
- Opportunity to make a genuine impact in a growing national business
- Supportive, fun and inclusive team environment
- Access to our Employee Assistance Program and other wellbeing initiatives
If this opportunity aligns with your aspirations, apply now by submitting your resume!
Successful applicants will undergo and pass a Police Check and Pre-Medical as part of the hiring process.
RPM Hire is an equal opportunity employer committed to maintaining a diverse and inclusive workplace that values differences.
