Keep our people connected, equipped and supported

We’re looking for an IT Operations Officer to join our team and take ownership of the day-to-day coordination of IT operations across the business.

This is a hands-on role for someone who enjoys solving problems, keeping things organised and making sure technology works for the people who rely on it. You’ll be the key point of contact between our employees, external IT provider and technology vendors, ensuring our teams have the right equipment, access and support when they need it.

You’ll also play an important role in supporting SharePoint, Microsoft 365, telecommunications, IT assets and technology projects across the business.

What you’ll be doing

You’ll have a varied role supporting the day-to-day technology needs of the business, including:

• Coordinating IT onboarding and offboarding, ensuring new starters are equipped and ready to go from day one.
• Managing user accounts, system access, permissions and email distribution lists.
• Coordinating hardware provisioning, deployment and retrieval, including laptops, phones, tablets and peripherals.
• Administering and maintaining SharePoint sites, permissions and content structures.
• Supporting the adoption of Microsoft 365 tools, including Copilot, through training, communication and user support.
• Acting as the day-to-day contact for our external IT service provider, managing escalations and monitoring service levels.
• Coordinating relationships with IT, hardware, software and telecommunications vendors.
• Managing company phone and mobile plans, device allocations and telecommunications requirements.
• Maintaining an accurate IT asset register, software licenses and system records.
• Ensuring on-site IT equipment, meeting room technology, printers and telephony are operational and arranging repairs or replacements when required.
• Supporting IT projects and digital initiatives, including device refreshes and SharePoint projects.
• Identifying opportunities to improve IT processes, systems and the overall employee technology experience.

About Us

Rizon, part of the Keystone Invest Group, is a leading national insurance building partner delivering safe, reliable property repair, facilities, and major loss services across Australia. We work closely with insurers, partners and customers to manage the full lifecycle of a claim, from initial assessment through to completion, providing consistent, high-quality outcomes with a strong focus on safety, delivery discipline, and customer experience.

The Keystone Invest Group brings together a portfolio of specialised businesses across insurance building, restoration, demolition and hazardous waste management. Through shared expertise and integrated support services, we enable scalable, high-performing operations while maintaining the standards, governance, and trust our clients rely on.

We’re a growing group of businesses with ambitious plans for continued growth. Our people are central to our success, and attracting the right talent is a key priority. You’ll work closely with leaders across the business and have the opportunity to make a genuine impact on how we attract and recruit our people.

About you

You’ll be a practical, organised and solutions-focused IT professional who enjoys taking ownership and making things happen.

You’ll ideally bring:

• 2+ years’ experience in IT support, IT operations, helpdesk or a similar role.
• Practical experience with hardware, software, email and user account provisioning.
• Strong troubleshooting skills and the ability to resolve or appropriately escalate IT issues.
• Experience with SharePoint administration, including sites, permissions and content management.
• Experience coordinating IT vendors or working with an external managed service provider.
• Knowledge of telecommunications, mobile devices and associated vendor management.
• Excellent attention to detail, particularly when managing user access, assets and onboarding/offboarding processes.
• Strong communication skills and the ability to work effectively with both technical and non-technical people.
• A proactive approach to identifying issues and improving processes.
• A Certificate or Diploma in Information Technology or a related discipline, or equivalent experience.

Why join us?

This is an opportunity to take ownership of a broad range of IT operations across a growing business, rather than being limited to a traditional helpdesk function.

You’ll have exposure to Microsoft 365, SharePoint, IT vendor management, telecommunications, asset management, systems administration and technology projects, giving you the opportunity to broaden your skills and make a genuine impact.

If you’re someone who likes solving problems, takes pride in being organised and enjoys helping people get the most out of their technology, we’d love to hear from you.

Apply now and tell us how you can help keep our people connected, productive and supported.