The Opportunity

We’re looking for a Business Systems Coordinator to join our team and play an important role in supporting the implementation, adoption and continuous improvement of our national business systems.

This is a hands-on coordination role suited to someone who enjoys working at the intersection of systems, processes and people. You’ll work closely with the National Systems Manager and stakeholders across the business to turn system changes into practical, easy-to-understand processes and guidance for our teams.

What you’ll be doing

You’ll have a varied role supporting systems and process improvement across the business, including:

• Developing and maintaining user guides, process maps and SOPs.
• Supporting system testing and User Acceptance Testing (UAT), including preparing test cases, logging defects and coordinating retesting.
• Supporting system implementations, upgrades and enhancements.
• Providing hands-on post-implementation and hyper care support to help users confidently navigate system changes.
• Preparing and delivering training materials and user training.
• Supporting change management and user adoption through clear communication, coaching and practical guidance.
• Coordinating with internal stakeholders, IT teams and system vendors.
• Identifying process gaps, system issues and opportunities to improve how our people work.
• Maintaining an accurate and accessible library of system documentation and processes.

About you

You’ll be a practical, organised and solutions-focused person who enjoys understanding how things work and helping others get the most out of their systems.

You’ll ideally bring:

• 2+ years’ experience in business systems, business analysis, process improvement, training or a similar support role.
• Experience with system implementations, testing, UAT or change initiatives.
• Strong skills in documentation, process mapping and developing SOPs.
• The ability to take complex information and turn it into clear, practical instructions and training.
• Strong communication and stakeholder engagement skills.
• Excellent attention to detail and the ability to manage multiple priorities.
• A proactive approach to identifying problems and finding practical solutions.
• A Certificate or Diploma in Business, Information Systems or a related discipline, or equivalent experience.

About Us

Rizon, part of the Keystone Invest Group, is a leading national insurance building partner delivering safe, reliable property repair, facilities, and major loss services across Australia. We work closely with insurers, partners and customers to manage the full lifecycle of a claim, from initial assessment through to completion, providing consistent, high-quality outcomes with a strong focus on safety, delivery discipline, and customer experience.

The Keystone Invest Group brings together a portfolio of specialised businesses across insurance building, restoration, demolition and hazardous waste management. Through shared expertise and integrated support services, we enable scalable, high-performing operations while maintaining the standards, governance, and trust our clients rely on.

We’re a growing group of businesses with ambitious plans for continued growth. Our people are central to our success, and attracting the right talent is a key priority. You’ll work closely with leaders across the business and have the opportunity to make a genuine impact on how we attract and recruit our people.

 Why join us?

This is an opportunity to be part of a growing business where your work will have a direct impact on how people use our systems and how efficiently our teams operate.

You’ll work alongside an experienced National Systems Manager and have the opportunity to develop your skills across systems implementation, process improvement, testing, training and change management.

If you’re someone who enjoys making systems simpler, improving processes and helping people embrace change, we’d love to hear from you.

Apply now and tell us how you can help us improve the way we work.