The Opportunity
We’re looking for a proactive, customer-focused Customer Service & Delivery Experience Team Leader to join our Service & Delivery team at Resero, based at our Office in Minto NSW.
This is a genuine player-coach role. You’ll lead and develop a small team while also rolling up your sleeves to personally manage our project and complex orders from coordination through to on-the-ground delivery. Alongside this, you’ll oversee the broader customer journey from post-sale through to post-delivery, leading the coordination of customer orders, logistics, and managing inbound customer requests while working closely with freight partners, suppliers, and contractors.
As a key leader within the function, you’ll ensure orders including complex project and installation work are delivered on time, in full, and to the high standards our customers expect. This is an exciting opportunity for someone who thrives in a fast-paced environment, enjoys solving complex challenges, and is just as happy leading a team as they are getting hands-on to see a project through.
About Resero
At Resero, we believe in the power of design to enhance learning environments. With a strong heritage in innovation and product excellence, we are a privately owned Australasian business exporting globally.
Our trusted brands, Sebel and Furnware, have been shaping educational and commercial spaces for over 50 years, with our products used in schools and facilities around the world.
About You
You’re a natural organiser and confident communicator who can bring structure to complexity. You lead by example, remain calm under pressure, and are equally comfortable directing a team and getting stuck into the detail of a project yourself.
We’d love to hear from you if you have:
- Proven leadership experience, managing and developing a small, high-performing team
- Experience in logistics, coordination, project delivery, or customer service environments
- A strong customer-first mindset with a proactive, hands-on approach
- Excellent organisational and time management skills
- Confidence working with ERP and administrative systems (Epicor experience advantageous)
- The ability to prioritise effectively and problem-solve in a dynamic environment
This is a hands-on leadership role. Beyond managing and developing the team, you will personally take ownership of coordinating and managing our fixed seating installations and project orders, end to end.
You will be available to work Monday to Friday between 8:30am and 4:30pm at our Minto office.
Key Responsibilities
In this role, you will:
- Take ownership of coordinating and managing fixed seating installations and project orders, end to end
- Lead the end-to-end order fulfilment process, ensuring efficiency and accuracy
- Oversee the daily operations of the Service & Delivery function
- Coach, support, and develop team members, fostering a high-performance culture
- Ensure after-sales service and warranty requests are managed efficiently and cost-effectively
- Support the Head of Service in delivering strategic initiatives across Service & Delivery
- Monitor supplier performance against SLAs, ensuring alignment with customer expectations
- Proactively manage dispatch schedules, including containers, trucks, and shipments, to optimise outcomes
- Maintain clear, consistent communication with customers and internal stakeholders
- Ensure accurate and timely data management across ERP and CRM systems
Why Resero
- Permanent full-time role with competitive remuneration.
- Modern offices with sit-to-stand desks and updated IT equipment.
- Free healthy office snacks.
- On-site parking and close to public transport — only a short walk from Minto Station.
- Health and wellbeing programs including EAP, annual flu vaccinations and more.
