About us
Ramahyuck District Aboriginal Corporation (RDAC) was established as an Aboriginal Community
Controlled organisation in 1992 to improve the social, health and economic outcomes for Aboriginal people. RDAC is a leading provider of primary health care and related social and family support
services to Aboriginal people and communities across Gippsland. RDAC’s services are provided at the following locations: Wellington and Latrobe local government areas. RDAC’s services include: general practice and chronic disease management, allied health, patient transport, drug and alcohol counselling, child and family services, including; Maternal Services and Early Learning Centre, home and community care, and social and emotional wellbeing support and counselling.
About the role
The Receptionist/Driver is the first point of contact and has a major role to play in providing a welcoming induction to patients accessing the clinics services, providing administrative support to the community, staff, and clients, and providing transport assistance to patients and/or community where required, this involves ensuring the condition of the vehicles are safe, clean and ready for patient use.
Key areas of accountabilities
Administration
- Answer all incoming phone calls.
- Meet and greet patients and visitors providing exceptional customer service.
- Monitor clinical software, including but not limited to; Booking and confirming appointments, monitoring booking types and length, Entering of new client details, Billing of patients through: Medicare, Private, Work Cover, TAC, Ensure documentation is stored to clinical software.
- Monitoring of waiting room, physically and electronically, ensuring staff are aware of patients arrival.
- Assist with administrative functions for meetings and events, including but not limited to; Telehealth, Booking of rooms, Booking of vehicles, Catering.
- Liasing with internal and external providers for appointment bookings.
- Maintain and update patient files ensuring all information is up to date and accurate.
- Process incoming and outgoing mail, email, faxes, filing, scanning and documentation tasks.
- Maintain the clinic waiting room for cleanliness and current health promotional material.
- Ensure adequate supplies of consumables, such as stationary, printer, and kitchen supplies.
Driving
- Provide medical transport assistance to patients and community as directed. Transport may be local, suburban or metropolitan.
- Maintain the condition of the vehicles, ensuring that vehicles are safe, clean and ready for patient use.
- Ensure that child car seats are in good condition, fitted and secured safely.
- Refuel vehicle and inspect for cleanliness, damage. Vacuum and wash vehicles regularly.
- Document each transport including, kilometres, location, time and date.
Qualification / Licenses
- Certificate III Business Administration or willingness to undertake
- Current Working with Children’s Check
- Satisfactory Criminal History Check
- Current Victorian Driver’s License
- Satisfactory pre-employment pass drug & alcohol screening
