Senior Hotel Duty Manager

Are you an experienced hospitality leader who loves being on the floor, leading from the front and making things happen?

Quest at Sydney Olympic Park is looking for an operational, knowledgeable and team-oriented Senior Hotel Duty Manager to join our growing Front Office team.

Senior Duty Manager

This is a fantastic opportunity for an experienced Front Office leader who is ready to take the next step, have greater responsibility and play an important role in the day-to-day operation of a busy 140-room apartment-style hotel.

And there is more! With a planned maternity leave commencing in December, there is the potential opportunity for the successful candidate to undertake a secondment as Front Office Manager during this period. This provides an exciting opportunity to further develop your leadership experience and gain exposure to the broader responsibilities of a Front Office Manager.

About us!

Nestled in the vibrant heart of Sydney Olympic Park, Quest at Sydney Olympic Park offers 140 serviced apartments, including Studios, and 1, 2, and 3-Bedroom Apartment options, each equipped with modern kitchen and laundry facilities.

Our location places us in the centre of 430 hectares of parklands and amongst some of Sydney’s biggest sporting, entertainment and cultural venues.

Why Join the Team?

At Quest at Sydney Olympic Park, we don’t just offer jobs—we create experiences! Our Front Office team is the heart and soul of our hotel, blending professionalism with a lively, welcoming vibe. We’re in the centre of it all—concerts, sports and cultural festivals—so every day is different, exciting and full of energy. We are always on stage, and our Front Office team plays an important role in creating the experience our guests remember.

You will work closely with the Rooms Division Manager and Hotel Manager to ensure the hotel operates smoothly, our guests receive exceptional service and our team has the support and leadership they need to succeed.

Who Are We Looking For?

We’re searching for a leader who thrives in a dynamic environment, someone who leads by example, inspires their team, and embraces every challenge with a hungry, humble, and smart mindset. You bring energy, warmth and calm confidence to every shift. You take responsibility for the energy you bring into the room, are comfortable making decisions and understand that consistency, professionalism and the way we treat people matter.

You are passionate about developing your team, creating exceptional guest experiences and finding thoughtful ways to make every stay effortless.

What You’ll Be Doing:

• Operationally strong – you are comfortable being on the floor, making decisions and getting involved in the day-to-day operation.
• Knowledgeable – you understand Front Office operations and have the experience and confidence to manage a range of situations independently.
• Team orientated – you genuinely enjoy developing, supporting and working alongside your team
• A leader – you lead by example and aren’t afraid to get involved when the team needs you
• Intentional with your energy – you bring calm confidence, professionalism and positive energy to every shift.
• Proactive – you see what needs to be done rather than waiting to be told.
• Calm under pressure – you can confidently manage busy periods, guest concerns and unexpected challenges.
• Guest focused – you understand that every interaction is an opportunity to create a moment that matters and make the guest’s stay effortless.
• Trustworthy and consistent – you do what you say you will do, communicate directly and treat people with respect.
• Hungry, humble and smart – you bring the right attitude, are willing to learn and understand that great leaders never stop developing.

What You Bring:

• 2+ years in a front office leadership role (Front Office Supervisor or Duty Manager roles).
• A blend of charisma and confidence—someone who leads with energy and professionalism.
• A knack for inspiring and coaching a team, helping people build confidence and capability.
• The ability to juggle multiple tasks while staying cool under pressure.
• A love for hospitality and an instinct for making guests feel valued.
• The confidence to make decisions, take ownership and find solutions.
• Flexibility to work across a rotating roster, including nights, weekends, and holidays.

Why Work With Us?

• Culture-Driven: We have high standards, support one another and believe professionalism and having fun can go hand in hand
• Be at the Heart of the Action: Sydney Olympic Park is one of the most exciting places in the city, filled with major events, concerts, and sporting matches.
• Career Growth: We invest in our team with training, mentorship, and opportunities to move up.
• Be Part of Something Bigger – we’re striving to set the benchmark for apartment hotels through disciplined standards, consistent behaviour and quietly undeniable excellence.
• Supportive Team: Work alongside an energetic, passionate, and welcoming crew that feels like family.

Want to Join the Team? We’re looking for someone who brings passion, leadership, and a guest-ready mindset; always with a smile! If this sounds like you, apply now and help us make every stay effortless and set the benchmark for hospitality at Sydney Olympic Park

Applications

To apply, please send the following to Ollyvia, Rooms Division Manager via fom.sop@questapartments.com.au –

• Resume,
• Cover Letter,

Alternatively, if you wish to stand out from the crowd, please drop your resume off in person to our Front Desk Team at 6 Edwin Flack Avenue, Sydney Olympic Park.

Please note only successful candidates will be contacted and weekend availability is a must.