Position Title 

Projects Support Officer – Systems Transformation 

Contract type 

Fixed term contract until 30 June 2027 

Work Type 

Full time (38 hours per week) 

Classification 

Social, Community, Home Care and Disability Services Industry Award 2010 – Social and Community Services Employee, Level 4.1 

Total Remuneration 

$46.70 per year (pro rata where applicable), plus 12% Superannuation, 17.5% leave loading and the option to salary sacrifice up to $15,900 to increase your take home pay  

Location 

Brisbane 

About Queenslanders with Disability Network Ltd (QDN) 

QDN has a rich history of 25 years as an organisation of, by, and for people with diverse disability. Our work is centred around a thriving, state-wide network of over 3,000 people with disability and their supporters. Together we inform, connect, lead, and influence change to deliver an inclusive Queensland community. Our members are at the heart of everything we do. 

Our vision is that people with disability are active and valued citizens of Queensland. 

Our mission is to empower people with disability to be fully included as citizens in the social and economic life of the community. 

Our motto is ‘Nothing about us, Without us’. 

QDN exists to: 

• promote and maintain active, vibrant networks that inform our work 
• let people know about the lives of people with disability and how to best talk with us 
• influence governments and others to bring about full and equal participation and citizenship; and 
• grow an independently sustainable, effective and accountable organisation that reflects our values, vision and mission. 

POSITION SCOPE AND PURPOSE 

The Projects Support Officer position reports directly to the Manager – Operations and Organisational Support and works as part of a team where interdependencies and collaboration with colleagues, QDN members and internal and external stakeholders are critical to the successful delivery of projects, services and activities.  

The Projects Support Officer is accountable for the delivery of work assignments and projects, recognising when matters need to be referred to management for resolution.  They will work to ensure the timely achievement of deliverables, within agreed budgets and performance levels. The position may require some travel.   

The appointee will work within the requirements of relevant legislation including the Queensland Human Rights Act, and QDN’s Quality System, demonstrate commitment to continuous improvement and contribute to internal and external auditing processes as required under ISO9001. 

KEY RESPONSIBILITIES AND ACCOUNTABILITIES 

The appointee will fulfil the accountabilities of this role in accordance with human rights principles and QDN’s ethics, principles and values as reflected in the organisation’s strategic plan 2024-28. The Projects Support Officer will be responsible for: 

• Assist and support the delivery of pieces of work through organisational projects including delivery of activities, tracking data and information and administration in conjunction with Lead and other relevant teams including:  
• Support system audits and system improvements across the organisation including to improve data quality, user engagement, workflow efficiencies, automation, digital transformation and other new implementations. 
• Provide responsive systems support across the organisation including troubleshooting systems issues. 
• Assist in the training of staff, administration and development of the CRM system and assist in identifying gaps in data collection and implement standardised data governance protocols. 
• Provide input to the development of tools that enhance QDN’s capacity to measure impact, support decision-making and streamline operations. 
• Assist in creating dashboards to improve reporting 
• Support effective communication and liaison with broad range of stakeholders in QDN’s work including internal staff, management, customers, consultants, and other external project stakeholders including development of materials for training and guidance for commonly used systems. 
• Assist with the preparation of project reporting mechanisms and ensure they are communicated with internal and external stakeholders as required 
• Contribute to continuous improvement culture, business and organisational process improvements using digital tools and the growth and reputation of QDN through contributing to actions and appropriate change 
• Fulfil this role in accordance with QDN’s policies and procedures and the Quality Management System.  
• Carry out other duties as deemed reasonable and appropriate to the role as directed by the Lead/Manager.  

KNOWLEDGE, SKILLS AND ATTRIBUTES 

– Demonstrated high level communication and interpersonal skills, with the ability to:  

• build and maintain effective working relationships
•  provide expert advice to a range of stakeholders, including QDN staff, QDN members, supporters and allies, Government and Community stakeholders  
• effectively communicate information and ideas and work cooperatively with others  
• work as part of a team in a complex and changing environment, and ability to manage competing demands within limited timeframes 

– Ability to work within established procedures, towards outcomes within defined constraints, manage competing priorities and solve problems using established guidelines

– Ability to work independently and as part of a team, exercising appropriate initiative and judgement to solve problems and seek guidance where appropriate 

– Ability to work to identify business needs and provide recommendations about system solutions.  

Technical knowledge in working with digital systems including Microsoft 365, Dynamics365, PowerAutomate and Power BI applications.  

– Ability to collaborate and consult with stakeholders to co-design systems.

– Sound level of knowledge and awareness of the disability sector and/or experience supporting projects in the disability sector would be considered an asset.  

QUALIFICATIONS  

University degree and/or equivalent relevant worked experience in the areas of business administration, technology, or a related field. 

KEY JOB REQUIREMENTS  

Some screening and/or licences are required to fulfil the role as per the list below: 

ABOUT OUR WORKPLACE 

Benefits of joining us include; 

• Meaningful, member-led work: You’ll have the opportunity to learn from and work alongside people with disability to work together towards creating a more inclusive community. Meet our members and learn more about QDN by watching our membership campaign video.   
• Competitive remuneration: $46.70 per hour plus 12% superannuation and 17.5% leave loading. 
• Salary sacrifice: Option to package up to $15,900 annually to increase your take-home pay. 
• Supportive, inclusive team: A friendly and inclusive workplace where diverse perspectives are valued 
• Accessible office in central location: Our offices are close to public transport in Spring Hill 

EQUALITY STATEMENT 

QDN is an equal opportunity employer. We celebrate diversity and welcome applications from people of all backgrounds, identities and cultures. We deeply value lived experience and strongly encourage applications from people with disability, and from people with family or community connections to disability.  

QDN is committed to increasing employment of Aboriginal and Torres Strait Islander peoples and strongly encourages Aboriginal and Torres Strait Islander applicants to apply. 

HOW TO APPLY 

QDN recognises that people bring different experiences, strengths and access needs. We’re committed to an accessible recruitment process and workplace. If you need adjustments at any stage, please get in touch. 

To apply, please submit: 

Your resume and cover letter (maximum 2 pages) outlining your interest in QDN and this role, and the skills, approach and experience you will bring to the role.  Applications must include both a resume and a cover letter to be considered.  Applications close at 

5pm on September 28 2026.

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For questions or to request adjustments, contact applications@qdn.org.au or call 1300 363 783.