Plus Paediatrics is seeking a reliable and friendly individual to join our team. Your responsibility will include greeting patients, scheduling appointments, managing phone calls, and providing excellent customer service.

Skills:

• Excellent verbal and written communication skills
• Strong organizational skills with high attention to detail — essential for this role
• Ability to handle multiple tasks simultaneously
• Proficient computer skills (MS Office Suite)
• Ability to maintain confidentiality

Responsibilities:

1. This role is specifically for our specialist’s reception desk
2. Greet patients (and their parents/guardians) warmly upon arrival and ensure they feel comfortable throughout their visit.
3. Schedule appointments accurately using the practice’s electronic scheduling system, accounting for the specific scheduling needs of a paediatric specialist practice.
4. Answer phone calls promptly and assist callers with inquiries or direct them to the appropriate staff member.
5. Manage patient records by updating personal information accurately in the electronic database, with careful attention to detail given the sensitivity of paediatric records.
6. Verify insurance coverage for new patients and update insurance information for existing patients.
7. Collect co-payments or outstanding balances from patients at check-in or check-out as necessary.
8. Maintain cleanliness and organization of reception area including stocking brochures/pamphlets if required.
9. Collaborate with medical staff regarding any changes in appointment schedules or urgent patient needs.
10. Handle incoming/outgoing mail efficiently including sorting correspondence/documents as needed.

 

  Qualifications:

1. Possesses a minimum of 1+ years of medical receptionist or administrative experience (healthcare administrative experience is preferred)
2. High school diploma or equivalent; additional education/training in healthcare administration is a plus.
3. Proficient in using computers and electronic health records systems.
4. Excellent interpersonal skills with the ability to communicate effectively with patients (including children), parents/guardians, staff, and external parties.
5. Ability to maintain composure under pressure while providing exceptional customer service.
6. Demonstrated high attention to detail is essential, given the precision required in paediatric scheduling and record management.

 

What we offer

• Casual/ part-time position; 3 days a week (Mon, Wed, Thurs)
• No weekend work